Frequently Asked Questions

Identification Process

Does Western Union need to confirm my identity?

Yes, before making your first online transfer, you will need to verify your profile:

First, fill out the online registration form and provide the following information: full name, full address, mobile phone number, email address, country and date of birth, ID information, nationality and occupation. When an expired ID is detected, you will be required to provide a new one.

Once you have successfully registered online, you will be asked to visit one of the below listed locations in and verify your identity and phone number in person:

FEXCO / No.1 Currency Tonga LTD, BSP Building, Neiafu Vava U, Neiafu;

FEXCO / No.1 Currency Tonga LTD, FWC Building, Ohonua EUA, EUA;

FEXCO / No.1 Currency Tonga LTD, TVB Building, Pangai Ha Apai, Ha Apai

FEXCO / No.1 Currency Tonga LTD, Federal Pacific House, Taufa Ahau RD, Nuku Alofa.

How long will it take to confirm my identity?

After presenting a valid government-issued ID at the nearest verification location, you will receive a confirmation by phone. If you need to send money before your verification is completed, please visit a Western Union agent location.

What documents do I need to present to send money?

ID types in Tonga are classified as primary ID, 2nd ID, and 3rd ID. You will need to submit a combination of applicable ID types on wu.com. Please find below explained what 2nd ID and 3rd ID you will need to provide based on your primary ID:

Primary ID 2nd ID 3rd ID
CIC Card (Customer Identification Card)+Not applicable+Not applicable
Passport+Any 2nd ID if not presented as primary ID2+Not applicable
Government Issued ID+Any 2nd ID if not presented as primary ID2+Any 3rd ID if not presented as 2nd ID3
Driver’s License+Any 2nd ID if not presented as primary ID2+Any 2nd ID if not presented as primary ID3
Government Superannuation ID+Any 2nd ID if not presented as primary ID2+Any 2nd ID if not presented as primary ID3
Student University ID+Any 2nd ID if not presented as primary ID2+Any 2nd ID if not presented as primary ID3

 

Acceptable IDs are subject to the Banking laws and regulations of Tonga.

What are dedicated locations for physical identification verification in Tonga?

You can find all locations for physical verification here.