Frequently Asked Questions

To send money online, you need to visit wu.com or the WU app and create a profile. After your identity has been verified, you’ll be able to choose your payout method: cash pickup, direct to bank or mobile wallet based on your receiver’s country.

Your money will be available within 1 or 2 business days for a cash pick up or up to 5 days for a direct to bank account transfer, depending on your receiver’s country^1,2.

If you send money from a bank account, your money’s generally available in 1 or 2 business days, depending on your receiver’s country^1,2.

There are several options to pay for online transfers. Visit our Togo website to learn more. Some options include:

A debit or prepaid Mastercard^® or Visa^® card issued by any bank in one of the following countries in WAMEU zone: Togo, Guinea-Bissau, Burkina Faso, Ivory Coast, Mali, Niger, Senegal and Benin.

If you would like to learn more about options to pay for your online money transfer, please call our Customer Care number at +228 99 800 800, or send an email to toutotgsupportdigital@orabank.net.

You can find online the list of countries you can send money online from Togo.
Transfers within Togo are also available.

After your profile is verified, you can send:

• Up to 500,000 XOF per transaction and 2,000,000 XOF per day
• Up to 10,000,000 XOF per month

Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get an email with your Money Tracking Control Number (MTCN). If your transfer is on hold you might be contacted for more information.

If your transfer is rejected you may call Western Union Customer Care number at +228 99 800 800, or send an email to toutotgsupportdigital@orabank.net.

A transfer can only be cancelled if the money hasn’t been deposited into your receiver’s bank account or collected in the destination country.

If you wish to cancel your money transfer, please call our Western Union’s Customer Care number at +228 99 800 800, or send an email to toutotgsupportdigital@orabank.net.

A receipt will be sent to your email after the transfer is completed. You can also see the details of all of your previous transfers in your profile.

To verify your profile, complete the online registration form including the following information:

• Full name
• Full address
• Mobile number
• Nationality
• Date of birth
• ID details. If an expired ID is detected, you will be asked to provide a new one.

After you complete the verification, you’ll also need to:

• Take a clear photo of the same ID you registered from both sides.
• Take a clear selfie of yourself (face).

Check the Western Union mobile app or your email to confirm that your profile is verified and start sending money online.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.