Q: How can I find out if my money transfer has been paid?

You can check your transfer status online . All you need is your name and the tracking number (MTCN) printed on your receipt.

Q: How can I find out if a money transfer is available for pick up?

You can check your transfer status online . All you need is the sender's name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender's receipt.

Question 1

Who uses Western Union money transfer services?

Accepted Answer

Western Union’s services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.

Question 2

Who are Western Union^® agents in Togo?

Accepted Answer

They are our representatives who will help you send or receive money. In Togo, they are our partner Banks.

Question 3

How can I find a Western Union^® agent location in Togo?

Accepted Answer

You can easily locate a Western Union agent location online, just use our agent locator.

Question 4

How do I send money from an agent location?

Accepted Answer

The first step is to locate the nearest agent location (find it in our agent locator online), then you should give your receiver’s details to the agent. Once all the information is entered, you will be asked to give the total amount including the service fees. The transfer will be completed after this and the money available in minutes¹ to your receiver. Don’t forget to get the Money Transfer Control Number (MTCN) from your receipt and share it only with your receiver, he or she will need it to pick up the cash.

Question 5

What are acceptable documents for picking up money in Togo?

Accepted Answer

For money pickups at a Western Union agent location, your receiver must present one of the following types of IDs:

For Togo residents: a passport, a Togo-issued ID, a driving license with photo or a residence permit.
For non Togo residents: a passport or a country issued ID⁴.

Question 6

How can I find out if my money transfer has been paid?

Accepted Answer

You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

Question 7

How can I find out if a money transfer is available for pick up?

Accepted Answer

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender's receipt.

Question 8

When can I visit a Western Union’s agent location?

Accepted Answer

Each Western Union’s agent location has its own hours of operation. Some have extended hours and some even stay open 24/7. Find a nearby Western Union agent location.

Question 9

How do I verify my identity?

Accepted Answer

To verify your identity:

Enter your personal details (name, address, mobile number, nationality and date of birth).
Take a clear selfie

Accepted ID types: For Togolese nationals:

The National Identity Card (CNI)
Togolese passport with a valid Togo home address
Driver’s license

For non-Togolese nationals:

Residence certificate and one of the following documents:
Passport
Driver’s license
Proof of address

Important:
The verification process can take up to 3 hours after we receive the required information. We’ll let you know when it’s completed.
For questions, call Customer Care at 228 998 00800.

Question 10

Who are Western Union® agents in Togo?

Accepted Answer