Frequently Asked Questions

Registration and profile settings

Do I need to register to send money online?

Yes. To send money, you need to be registered. Once you have successfully registered on westernunion.com, follow these steps to verify your identity:

  1. Fill in the online registration form and provide the following information:
  • Mobile number
  • Password
  • First name
  • Last name
  • ID type
  • ID number
    1. Take a clear photo of your valid ID from both sides.
    2. Take a clear selfie of yourself (face).

Check the Western Union® mobile app or your email to confirm your profile is verified and start sending money online.

Is there a charge to register on Western Union’s website?

No, it’s free of charge.

What requirements are needed to register to send money online with Western Union?

Anyone who meets the following requirements can register and start sending money online.

  • Have a government-issued ID for residents of Togo. The ID must be issued by Benin, Burkina Faso, Côte d’Ivoire, Guinea-Bissau, Mali, Niger, Senegal or Togo.
  • Have a valid passport for non-residents of WAEMU countries. Any country can issue the passport.
  • Be at least 18 years old.
  • Have a valid phone number.
  • Have a valid debit or prepaid card issued by any bank in Togo, Benin, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger or Senegal.
  • Accept our Terms and Conditions.

How can I change or update my online/App profile?

You can change or update your WU Profile information from the Profile Overview tab after you log in to westernunion.com.

After your identity is verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Western Union’s Customer Care number at 228 99 800 800 or send an email toutotgsupportdigital@orabank.net.

How many times can I register?

You can register only once with a valid identification document, email address or mobile number.