Frequently Asked Questions

My WU℠ loyalty program

I’m trying to log in to My WU website to check my balance or redeem a reward and I’m getting ‘multiple matches’ error message. What can I do?

In this case, you are using a non-unique lookup criteria such as phone number (together with your last name) and chances are that you have unintentionally:

  • Registered more than once with the same phone.
  • Provided a wrong and/or dummy phone number.
  • Provided a phone number that was somebody else’s.

The best way to address this issue is by contacting Customer Care to make sure your profile is reflecting the latest information, including last name, email address and mobile phone number.

Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

How can I register to My WU loyalty program?

You can register for the My WU loyalty program in 2 ways:

  • You can click the “Enroll in My WU program” box while registering for online transfers on www.westernunion.com.
  • You can register at our cash counter, while sending money from one of our agent locations.

How can I earn My WU℠ points? 

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.  

I have multiple My WU numbers and profiles, will the points balance and rewards redemption work?

Western Union has tried to merge matching or duplicate profiles and reconcile point balances, contacts, etc. This is a very complicated task and, in some cases, some profiles were kept separately. For a smooth experience, members are invited to merge their duplicate accounts (by calling the support line at 800-844-4067 (STC) or 800-8500-338 (Mobily/Zain) and update their main profile, for the balance and reward redemption features to work as expected.

I don’t remember my My WU number, where can I retrieve it?

You can find your My WU number:

  • Printed on the receipt of the transfer you registered to the program with.
  • In the last transfer receipt (assuming your profile was looked up).
  • By contacting Customer Care, or by logging in to westernunion.com.

It’s important for you to know your My WU number and keep it handy so that you can leverage the benefits of the program.

What are the benefits of My WU℠ loyalty program? 

  • Transfer fee discounts on qualifying money transfers.
  • Special promotions on money transfers.  

Learn more about My WU program.  

Why can I not earn points in the My WU℠ loyalty program anymore?  

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.  

Can I still redeem My WU℠ points? 

Yes, you can continue to redeem your My WU points until their expiry.  

 

What is the My WU℠ loyalty program? 

My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

How do I redeem My WU℠ points? 

On our website and app:  

  1. Log in to your Western Union profile.
  2. Go to Menu and select My WU.  
  3. Select Redeem points.
  4. Select Yes in the popup.
  5. Select Use reward.  

The discount will be automatically applied to your next transfer fee.  

Via the My WU portal:  

  1. Log in to your profile and go to My WU Rewards.
  2. Go to the Rewards section to view your reward options.
  3. Choose your reward and select Use reward.  

The discount will be applied automatically to your next transfer fee.  

You can use your My WU points till they expire as per My WU terms and conditions.