Western Union believes in rewarding loyalty. When you send money with us, you become eligible for the My WUSM loyalty program membership. This program lets you earn My WU points with each transfer you make. You can then redeem the points to get transfer fee discounts1 on your future eligible money transfers.
The My WUSM loyalty program is not only easy to use, but also helps you save money.
To enroll in the My WUSM loyalty program, please do the following:
You earn 5 My WUSM points for every completed money transfer. The more transfers you make, the more reward points you earn. You can then redeem your points for a discounted transfer fee2 on your future money transfers. For redeeming every 20 My WU points, you get a transfer fee discount1 of 25%. To get 50% transfer fee discount, you can redeem 30 My WU points.
You can redeem your My WUSM points for transfer fee discounts1 on your future money transfers.
To redeem your My WU points, simply follow the steps below:
Website or app
Alternatively, you can select Apply promo code on the Send money online page to redeem your My WU points.
My WU portal
You can call our Customer Care to redeem your points and get a transfer fee discount1.
You can use My WU points for up to 1 year from the date they were issued. After 1 year, your collected points will no longer be redeemable.
Yes, if you have multiple My WUSM numbers, you can merge them into one. When you merge My WU numbers, you’ll be automatically assigned a unified My WU number.
To merge your My WU numbers on website or mobile app, follow these simple steps:
You can also merge your My WU numbers by calling our Customer Care.
It may take up to 48 hours to merge your My WU numbers and reflect the new total My WU points balance. Until then, please use your existing My WU number.
When you redeem your My WUSM points while sending money, we’ll confirm with a message saying Promo code has been applied to your transfer at the top of the screen.
You can also see the details in the transfer summary on the Send money page. It will be shown as transfer fee discount1.
The WUSM Shop VIP rewards membership program is a paid annual subscription, available exclusively to My WUSM members. As a WU Shop VIP member, you’ll enjoy the following benefits:
The annual membership cost for the WU Shop VIP reward membership is 200 LEU.
We only accept payments through credit and debit cards.
Refunds for the VIP rewards program are processed within 7 business after you submit a cancelation request. You can cancel your VIP rewards membership and initiate the refund from your My WU profile.
You can only receive cash back3 when shopping at online stores available on the WU Shop portal while you’re logged in to your My WU profile.
You’ll also need to allow cookies and advertisements on your device to avoid any technical issues while shopping and receiving cash back3.
To enjoy shopping at WUSM Shop while using an ad-blocker, you can do one of the following:
We use advertisements to track your shopping and to see if your purchases qualify for cash back3. For the best shopping experience and most cash back3, please disable ad-blockers.
You can get cash back3 when shopping on WUSM Shop while you’re logged in to your My WU profile. You’ll also need to allow cookies and ads on your device to avoid any technical difficulties while shopping and receiving cash back3.
If your iOS device has content blockers installed, your shopping may not get tracked and you may not earn cash back3. You can disable content blockers following the given steps:
You’ll receive cash back3 in 90-120 days after the store confirms a qualifying purchase to Western Union.
Yes, you can shop with any overseas store that facilitates shipping to your country. Please note that you will not earn cash back3 on international shopping.
Your purchase may not qualify for cash back3 for any of the following reasons:
There is no limit to how much cash back3 you can earn on your purchases via WU Shop.
You can use cash back3 for personal shopping. You can also withdraw it as cash. If you use cash back3 for any commercial profit, we may terminate or lock your profile permanently.
If you shop at a store that is no longer listed on WU Shop, you will not receive any cash back3. Look for online stores offering similar products on WU Shop to ensure that you earn cash back3.
You may earn less cash back3 for any of the following reasons:
For more help, you can contact Customer Care.
To track your missing purchase request, do the following:
It takes 60-90 days for the store to review these requests. If there is no status update, it means we’re still resolving your missing purchase request.
You may be unable to submit your missing purchase request because any of the following:
Every store has a different policy for submitting the missing purchase request. To learn more on their missing policy details, go to Select store on WU Shop and then select Exceptions.
The store usually takes 60-90 days to resolve a missing purchase request. Please make sure that you submit the right details to make the process fast and smooth. Once the missing purchase request is resolved, the money will be credited to your bank account.
Your missing purchase request may be declined due to any of the following reasons:
Your purchase was not eligible for a cash back3 because it was canceled, returned, or modified. Any purchase initiated on the website and completed via phone is not eligible for cash back3.
You can initiate a fund withdrawal request online and go to any nearby agent location for cash pickup. To submit a fund withdrawal request, follow these steps:
To collect the cash, you’ll need to visit an agent location with your government-issued ID and the tracking number (MTCN) after 2-3 hours of submitting your withdrawal request.
You can withdraw any available amount once you have the minimum required balance of 100 LEU in your My WU wallet. If you choose not to withdraw the entire amount, you’ll be eligible for the next withdrawal only when you achieve the minimum required balance in your wallet.
For any concern related to WUSM Shop, you can fill in and submit the Contact us form. To inquire about a missing purchase, please select Cash back overview in the menu and find the Missing purchase form. Fill in the form and submit it. Remember to use your registered email address when adding your details in any of our forms.
For more help, call Customer Care.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care
1 Fee reductions apply only to the Western Union® transfer fee for a single We stern Union Money Transfer® or Quick Collect® transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit, or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WUSM fee reductions.
2 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on several factors. Fees and rates subject to change without notice.
3 Subject to WU Shop Terms and Conditions.