But if you still need to know more, do not hesitate to call our Customer Care at +511 4220014 or +0800 -12080 Monday through Sunday 5am-9pm.
Yes, you can send money online from the app. Once you have registered online and verified your identity online, you’ll be able to send money online. After you create a profile on the Peru Western Union app and validate your identity online, you’ll be able to choose the destination country you want to send money to and see the types of services available to you.
Download the Western Union Peru app and create an online profile. Registration is simple and takes only a few minutes. Before your identity is verified, you’ll be asked to download the app and register a valid government-issued ID. If your identity is successfully verified, you will then be able to send money online to bank accounts abroad or for cash pick up.
If you have any questions while registering online, please call our Customer Care at +511 4220014 or +0800 -12080
You can send money around the world to more than 200 countries and territories when you start a transfer.
Sending money within Peru is available, too.
This service is only available in some countries and you can check it in our app selecting the country you would like to send money to. Once the transfer is completed through our app, the bank will process the deposit into the beneficiary´s account (some bank processing delays may apply)
You can pay online using your credit/ debit card, after you’ve chosen your destination country and submitted your transaction in our app.
For more details about online payments, please call our Customer Care at +511 4220014 or +0800 -12080
No. For Western Union to be able to verify your transaction, you must pay it using your own credit/debit card.
Once your identity is verified you will be able to send online From the App the transaction limit is S/ 8.500. From a retail store the transaction limit is S/ 25.000.
If you need more information, you can call our Customer Care at +511 4220014 or +0800 -12080
You will need your personal ID (Documento Nacional de Identidad (DNI) for nationals. Residence permit, Foreign card (CE), PTP (Temporary Permission of Permanence) or passport for foreigners, Refugee ID, and Cedula for bordering countries
Your online receipt will show if your transfer has been approved. When the transfer is completed, you’ll get an email with your tracking number (MTCN).
A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or if it hasn’t been deposited in your receiver’s bank account.
If you wish to cancel your online money transfer, please call our Customer Care number at +511 4220014 or +0800 -12080
Yes, you will get a receipt for your transfer. You can also see the details of all your transfers in your profile section in the app for Western Union Peru.
The tracking number (MTCN) is a unique code assigned to your transfer.
Your receiver will need this number when they pick up their money. It can also be used to track your transfer.
Anyone who needs to support friends or family abroad, or travelers who need to send money from a foreign country can use Western Union services.
Western Union agents are our representatives in the different countries you need to send or receive money. Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They may be banks, post offices, supermarkets, grocery stores, check cashiers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.
Finding an agent location in Peru is easy. Use the location finder, available in the app for Western Union Peru
Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, the country you are sending to and a valid government-issued ID. Then just give the agent the total amount including the applicable fees.
You can send cash to be paid in cash or deposited into a bank account.
You can visit our website for further information about how to send money from an agent location.
You’ll need to present a valid version of one of the following documents:
Acceptable IDs are subject to the banking laws and regulations of Peru.
You will be able to send From the App the transaction limit is S/ 8.500 . From a retail store the transaction limit is S/ 25.000.
Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.
Restrictions may apply. Please contact a Western Union agent location to get more information about restrictions.
You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.
Each Western Union agent location has its own working hours. Most have weekends service and some extended hours.
Find a nearby Western Union agent location.
If you need to pick up money at a Western Union agent location, please present a valid version of one of the following documents to the agent location:
Acceptable IDs are subject to the banking laws and regulations of Peru.
You can track a transfer at our website. Type in the sender’s name and the tracking number (MTCN) and you’ll get an update on the latest status of your money transfer.
You can pick up the money at any Western Union agent location. You’ll need to provide the following information:
For more information, please visit your nearest Western Union agent location.
Money transfers will generally be paid in cash.
Other restrictions may apply. For more information, please visit your nearest Western Union agent location.
There is no cost to receive money, all fees are paid by the sender.
Registration is required for most of our services. To complete your profile registration please follow these steps:
No, registration is free.
Anyone who meets the following conditions, can use our online services.
Registration with a valid government-issued ID and email is possible only once.
If you need to change your profile information, please contact our Customer Care at +511 4220014 or +0800 -12080
Your user ID is the email address you used to create your profile.
If you forgot your password, you can select the “Forgot password” option and a new temporary password will be sent to your email.
If you entered your log in information incorrectly 3 times, your profile will be locked. Please try to log in to your profile after 30 minutes or contact our Customer Care at +511 4220014 or +0800 -12080
Some details may change from your profile section in the app. For additional changes please contact our Customer care.
If your ID expired, you will need to go through the online verification flow again.
Please contact our Customer Care Center number at +511 4220014 or +0800 -12080.
Online identity verification is immediate.
You’ll need to present a valid version of one of the following documents:
Acceptable IDs are subject to the banking laws and regulations of Peru.
There is no need to go to an agent location for identification verification.
As a Western Union® Money Transfer user, we value your business and take pride in delivering your funds to the intended recipient in a fast, convenient and reliable manner. However, there are individuals throughout the world who will attempt to use any system to receive payments in connection with fraudulent sales or solicitations.
Make sure you know to whom you are sending money. If you are purchasing goods or services and paying through the Western Union network, it is your responsibility to verify the reputation and legitimacy of the seller. Western Union is not responsible for the non-receipt or quality of any goods or services.
Discontinue a call if a caller instructs you on how to respond to questions asked by Western Union.
Security is everyone’s responsibility. Stay informed about consumer fraud trends.
Remember, if it seems too good to be true, it probably is.
Be wary if you are required to pay a fee before receiving a loan. Beware of sweepstakes, prize or lottery company representatives who tell you to transfer money to them in order to claim a prize you’ve won. There are many companies running fraudulent contests that ask you to transfer them money but give you nothing in return.
Beware of unsolicited letters or emails from a Nigerian or other foreign government officials requesting assistance in the transfer of excess funds from a foreign country into your bank account.
Beware of telephone calls from the police claiming someone you know has been in an accident or arrested and is requesting money.
Beware of unsolicited letters or emails offering an unrealistic price for expensive or difficult to find merchandise.
Make sure you know to whom you are sending money. If you are purchasing goods or services and paying through the Western Union network, it is your responsibility to verify the reputation and legitimacy of the seller. Western Union is not responsible for the non-receipt or quality of any goods or services.
If you receive an email from a company representing itself as Western Union and you are not sure it was sent by Western Union, do not click on any links in the email. This may be a “phishing” attempt to fraudulently acquire sensitive information from you. Instead, immediately forward the suspicious email to spoof@westernunion.com.
Western Union will never send you an email asking for your user ID, password or credit card details.
The “Test Question” feature in the Western Union® Money Transfer service is designed for emergency situations where the receiver does not have proper identification (e.g. his or her wallet and identification have been stolen). It should never be used as additional security to time or delay the payment of a transaction. In many locations, Western Union will pay the receiver whenever the receiver shows proper identification, even if the receiver does not know the answer to the test question.
Western Union does not offer an escrow service or any type of “purchase protection” policy. Western Union’s business is to transfer funds from a sender to a receiver. We caution people who use our services against sending money to people they don’t know. It is the sender’s responsibility to know the party to which the funds are being sent. Using a fictitious name or changing the Receiver name after the money transfer has been sent is not a guaranteed means of securing funds. If a receiver presents proper identification with the same name as on the money transfer, payment will be made.
Be wary of 3rd party “collection” or “holding” services unless they are a reputable, licensed escrow service. Western Union is not an escrow service, should not be used as an escrow service and is currently not affiliated with any escrow services.
For online auctions, examine seller feedback carefully and know the warning signs associated with fraudulent auction sales. Most online auction sites have safety guidelines or FAQs that can help you identify potentially fraudulent sales. Be wary if the seller is using a free email address or insists on accepting only one form of payment. Report any suspicious activity and file non-delivery of goods complaints with the auction site through which you purchased the item.
Remember that Western Union never acts as a guarantor of an auction buyer or seller’s performance.
If you feel you have been the victim of fraud and have sent money using Western Union, call our Fraud Hotline to file a formal fraud claim with us or visit the Fraud Awareness section of our website. We also encourage you to file with your local law enforcement, as we work directly with them on their investigation and details of the transaction.
Western Union employs a variety of technique, including SSL technology, to keep your personal information safe.
Additionally, the following tips can help keep your password secure:
You can further protect your passwords by making sure that your virus-scanning software is kept up to date, and by running anti-spyware programs. These programs can help protect you from viruses or other malware that could compromise your identity even though your computer may seem to be working fine.
If you use Microsoft Windows, make sure your Windows updates are enabled to help keep your operating system protected. You can learn more about Microsoft Windows updates at https://www.microsoft.com.
Use extra caution when entering your password on a computer that does not belong to you. Viruses, spyware, or the browser settings might be used to compromise your account by recording your username and password.