Frequently Asked Questions

You will need a current government-issued photo ID.

You can transfer money anytime at Agent locations during their business hours.

Find a nearby Agent location

Agent locations are places where you can transfer money using Western Union. Agent locations may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train, and bus stations, and currency exchange offices.

After you have sent your money transfer, follow these easy steps: Click on Tracking at the top of any site page. Type in the Sender’s name and the Money Transfer Control Number (MTCN) from the transaction.

Check your transfer status now.

You can usually send any amount you wish. However, for certain dollar amounts and transfers, you may have to provide additional information or documentation.

Find out more about sending money from an Agent location.

You will find it quick and easy to send money from one of our Agent locations: Fill out the required form and show the Agent clerk your identification card. Give the Agent clerk your payment in cash and sign the receipt.

Find out more about sending money from an Agent location.

You can easily find a nearby Agent location using our online tool.