Frequently Asked Questions

Send money online
Can I send money online with Western Union? How do I complete my first online money transfer in Panama? How do I pay for my online money transfer? View all questions →
Send money
What are Western Union® Agent locations? How do I find a Western Union Agent location? How do I send money from an Agent location? View all questions →
Receive money
How do I pick up a money transfer? What do I need to bring to pick up money at an Agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Fraud
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Track transfer
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Registration
How can receivers register in Colombia? How can receivers register in Argentina? How can receivers register in China? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Consumer protection
I received a suspicious email from someone claiming to be Western Union, what should I do? Does Western Union offer an escrow service or any kind of buyer protection for online auctions or other transactions? Does Western Union offer an escrow service or any kind of buyer protection? View all questions →
Send money in person
What do I need to bring to send money from an Agent location? When can I send money? What are Western Union® Agent locations? View all questions →
Send money online
Can I send money online with Western Union? How do I complete my first online money transfer in Panama? How do I pay for my online money transfer? View all questions →
Help with transfers
How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? Why is my money transfer status “On Hold”? View all questions →
Registration and profile settings
How can receivers register in Argentina? How can receivers register in Colombia? How can receivers register in China? View all questions →