How to Provide Your Identification

For transfers above 1.000 EUR, we need to confirm your identity. Once confirmed, you will be able to send up to 5.000 EUR within a three-day period.

Here is how it works:

Step 1: Log in with your e-mail address and password, open your profile or start a money transfer and choose 'Start verification'. You will then receive a letter from us.

Step 2: Follow the directions in the letter and fill out the confirmation form.

Step 3: Provide copies from one of the following document sets:

  • Two government-issued photo IDs


  • One government-issued photo ID and a utility bill or a bank statement     

Step 4: Copy both sides of photo IDs. Ensure your picture, signature, birthdate, and expiry dates are visible.

Step 5: Copy the front side of a utility bill or bank statement issued within the last 3 months. Make sure your name and address, date, and the company name or logo are visible.

Step 6: Sign and date the confirmation form included with this letter. Your signature must match the one on your photo ID.

Step 7: Send all documents to Western Union at:

By mail:

Western Union
Schubertring 11,
1010 Vienna

The verification will take several days and we will email you when it’s complete. In the meantime, you can send money by visiting a Western Union agent location.