How to Provide Your Identification

For transfers above 1.000 EUR, we need to confirm your identity. Once confirmed, you will be able to send up to 5.000 EUR within a three-day period.

Here is how it works:

  1. Log in with your e-mail address and password, open your profile or start a money transfer and choose ‘Start verification’. You will then receive a letter from us.

  2. Follow the directions in the letter and fill out the confirmation form.

  3. Provide copies from one of the following document sets:

    • Two government-issued photo IDs


    • One government-issued photo ID and a utility bill or a bank statement
  4. Copy both sides of photo IDs. Ensure your picture, signature, birthdate, and expiry
    dates are visible.

  5. Copy the front side of a utility bill or bank statement issued within the last 3 months. Make sure your name and address, date, and the company name or logo are visible.

  6. Sign and date the confirmation form included with this letter. Your signature must match the one on your photo ID.

  7. Send all documents to Western Union at:

    By mail:

    Western Union
    Schubertring 11,
    1010 Vienna

    The verification will take several days and we will email you when it’s complete. In the meantime, you can send money by visiting a Western Union agent location