How to Provide Your Identification
For transfers above 1.000 EUR, we need to confirm your identity. Once confirmed, you will be able to send up to 5.000 EUR within a three-day period.
Here is how it works:
Step 1: Log in with your e-mail address and password, open your profile or start a money transfer and choose 'Start verification'. You will then receive a letter from us.
Step 2: Follow the directions in the letter and fill out the confirmation form.
Step 3: Provide copies from one of the following document sets:
- Two government-issued photo IDs
- One government-issued photo ID and a utility bill or a bank statement
Step 4: Copy both sides of photo IDs. Ensure your picture, signature, birthdate, and expiry dates are visible.
Step 5: Copy the front side of a utility bill or bank statement issued within the last 3 months. Make sure your name and address, date, and the company name or logo are visible.
Step 6: Sign and date the confirmation form included with this letter. Your signature must match the one on your photo ID.
Step 7: Send all documents to Western Union at:
The verification will take several days and we will email you when it’s complete. In the meantime, you can send money by visiting a Western Union agent location.