Frequently Asked Questions

FAQ / My WU® loyalty program

My WU® loyalty program

How can I register for the My WU® loyalty program?

You can register for the My WU® loyalty program in 2 ways:

  • By clicking the “Enroll in My WU® program” box during your registration for online transfers on www.wu.com.
  • At cash counter while sending money from our agent locations.
What are the benefits of the My WU® loyalty program?

My WU® members are eligible to earn My WU® points, redeem points for discounts on transfer fees, and get offers exclusively for members.

How do I earn My WU® points?

Every 1 KWD transfer fee1 paid on a single qualifying transfer earns 10 My WU® points.

Accumulate your My WU® points and start redeeming them to save on your next transfer fee.

To redeem your points, kindly visit https://www.westernunion.com/mywu/kw

Points earning is effective from 2008 and all points earned are valid for 12 months from the start date of accumulation2.

I don’t remember my WU® number. Where can I find it?

You can find your My WU number:

  • On your My WU® profile page
  • Printed on the receipt of the transfer you registered to the program with
  • On the last transfer receipt (assuming your profile was used to make the transfer)

By contacting Customer Care at 22-022-533 or by logging in to your My WU® profile. It’s important for you to know your My WU® number and keep it handy so that you can leverage the benefits of the program.

I’m trying to log in to My WU® website to check my balance or redeem a reward, and I’m getting ‘no matching records found’ error message. What can I do?

You should double check the data that you are using to log in (i.e. last name + My WU® number, or last name + email) and make sure it matches the latest information that you have provided to Western Union. If you can’t validate or are unsure of the information provided to Western Union, you can call our Customer Care at 22-022-533 to retrieve or update the relevant data points, including your My WU® number, email address, and phone number. Using your My WU® number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

I have multiple My WU® numbers and profiles. Will the points balance and rewards redemption work?

Western Union is working hard to merge matching or duplicate profiles and reconcile point balances, contacts, etc. For a smooth experience, members are invited to merge their duplicate accounts (by calling our Customer Care at 22-022-533) and update their main profile for the balance and reward redemption features to work as expected.

I’m trying to log in to My WU® website to check my balance or redeem a reward and I’m a getting ‘multiple matches’ error message. What can I do?

This occurs when you are using a non-unique lookup criteria such as a phone number (together with your last name). It’s possible that you you have unintentionally:

• Registered more than once with the same phone number
• Provided an incorrect phone number
• Provided a phone number that was somebody else’s
The best way to address these issues is by contacting Customer Care at 22-022-533 to make sure your profile reflects the most current information, including last name, email address, and mobile number. Using your My WU® number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care

1Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any). How to redeem My WU points.

2My WU Rewards Program & points expiry is subject to review or change from time to time. Terms and Conditions apply where applicable.