Frequently Asked Questions

Currently it is not available to receive money online. For other options please click Receive money

You can find the status of your money transfer using Track a Transfer on WU.com. Or you can call Western Union’s representative GraceKennedy Customer Service Center 876 926-2454, or write an email to wuonline@gkco.com

Please get these details ready:

• The sender’s full name (that is, first, middle and last names).
• The country where the money was sent from.
• The tracking number (MTCN – Money Transfer Control Number)
• Amount Accepted
• Acceptable ID documents are also required.

For more information, do check with your nearest Western Union agent location.

Money transfers will generally be paid in cash. The receiver may choose other ways to receive funds and some money transfers may be paid to accounts.
Other restrictions may apply. Please contact Western Union agent to get more information about restrictions.

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to receive the money in a different currency or to a device or an account which was not part of the send transaction. Western Union may make money from foreign currency exchange.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.