Frequently Asked Questions

Send money in person

Who uses Western Union® Money Transfer service?

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travelers and business people who need to make fast, international remittances.

Who are Western Union® Service Providers?

They are our representatives that you can approach in order to send or receive money. In other countries, they may be in banks, post offices, supermarkets, grocery stores, drug stores, travel agencies, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union agent location in Jamaica?

 

You can easily locate a Western Union agent in Jamaica online.

How do I send money from an agent location? and territories can I send money online?

The sender initiates the money transfer by providing receiver’s details and paying the agent cash to cover the transfer amount plus applicable fees. The agent immediately processes the transfer.

What are acceptable documents for picking up money in Jamaica?

Individuals must present their valid identification document (Passport, National ID card, Driver’s License) at any agent location, in order to pick up money transfer at a Western Union agent location.

Acceptable IDs are subject to the Bank of Jamaica rules and regulations

How money transfers are paid out to receivers?

Money transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds and some money transfers may be paid to accounts. Other restrictions may apply. Please contact Western Union agent to get more information about restrictions.

How can I find out if my money transfer has been paid?

Any time after the money has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN – Money Transfer Control Number) printed on your receipt.

How can I find out if a money transfer is available for pick up?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender’s receipt.

How do I pick up a money transfer?

You can pick up your money at any Western Union agent location. You’ll need to provide the following information:

  • Name
  • Address
  • The tracking number (MTCN – Money Transfer Control Number)
  • Amount expected
  • Sender’s full name
  • Country of origin
  • Acceptable ID documents

Some restrictions may apply.

When are Western Union services available?

Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.
Find a nearby Western Union agent location.