Frequently Asked Questions

My WU℠ Loyalty

How do I merge multiple My WU℠ numbers?

1. On WU.com, log on to your Western Union profile.
2. Click the Menu icon and select My WU Rewards from the dropdown.
3. Under Redeem rewards, select the Let’s combine it.
4. Enter the additional My WU number and select Merge. 

How can I earn My WU℠ points?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

What are the benefits of My WU℠ loyalty program?

  • Transfer fee discounts on qualifying money transfers.
  • Special promotions on money transfers.

Learn more about My WU program.

Can I still redeem My WU℠ points?

Yes, you can continue to redeem your My WU points until their expiry.

Why can I not earn points in the My WU℠ loyalty program anymore?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

What is the My WU℠ loyalty program?

My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

 

 

How do I redeem My WU℠ points?

On our website and app:

  1. Log in to your Western Union profile.
  2. Go to Menu and select My WU.
  3. Select Redeem points.
  4. Select Yes in the popup.
  5. Select Use reward.

The discount will be automatically applied to your next transfer fee.

 

Via the My WU portal:

  1. Log in to your profile and go to My WU Rewards.
  2. Go to the Rewards section to view your reward options.
  3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your My WU points till they expire as per My WU terms and conditions.

How do I get a My WU® membership?

Ways to become a My WU® member are:
• When you send your first WU.com or Mobile app money transfer, you are automatically enrolled in My WU.
• Create a membership profile in WU.com.
• Register through the WU mobile app.
• Visit an Agent location.
• Create a membership profile in the My WU Reward’s website.

How do I check my Reward Points?

You can check your My WU℠ points and rewards a few different ways.
WU.com
1. Log on to your Western Union profile.
2. Click the Menu icon and select My WU Rewards from the dropdown.
3. Your My WU number and available points will be displayed.
Log on to your member site. Your My WU number and available points will be displayed.
Mobile
1. Tap More
2. Tap My WU Rewards.
3. Log in to view your available points.
Retail
The available points appear on your receipt after every qualifying money transfer.