Frequently Asked Questions

The My WU loyalty program lets you earn reward points when you send money with Western Union. You can redeem the My WU points to get transfer fee discounts¹ on your future transfers.

The My WU loyalty program is free, easy to use, and helps you save money. You can register on westernunion.com or our mobile app.

To sign up for the My WU loyalty program, please do the following:

1. Log in to your profile.
2. Go to the Menu and select My WU.
3. Select the My WU rewards checkbox and select Register now.

If you don’t have a profile with us, please do the following:

1. Go to westernunion.com or our mobile app.
2. Enter your email address and create a password.
3. Select the My WU
4. Select Register.

Once you’ve registered, we’ll assign you a My WU number. Your reward points will be automatically added to your profile after every transfer.

You can also enroll by visiting an agent location.

With a My WU membership you can enjoy the following:

• My WU points on sending and receiving money.
• Transfer fee discounts¹ on qualifying money transfers.
• Special offers from our partners.
• Exclusive promotions and offers.

You earn 5 My WU points every time you send money. The more transfers you make, the more reward points you earn. You can redeem the points for transfer fee discounts¹ on your future money transfers.

You can check your My WU points in any of the following ways:

On our website:

1. Log in to your Western Union profile.
2. Go to the Menu and select My WU rewards.

On the My WU rewards portal:

1. Log in to your Western Union profile.
2. Go to My WU rewards portal.

On our mobile app:

1. Go to the Menu.
2. Select My WU rewards.

You can redeem the My WU points for a discounted¹ transfer fee on your future money transfers simply by doing the following:

On our website and app:

1. Log in to your profile.
2. Go to the Menu and select My WU.
3. Select Redeem points and confirm.
4. Select Use reward.

The discount¹ will be automatically applied to your next qualifying transfer.

While sending money online:

1. Log in to your profile.
2. Choose the receive country and enter the transfer amount.
3. Select the receive and send methods to see the exchange rates.
4. Select Apply promo code and use available reward points.
5. Confirm the redemption and continue with the transfer.

The discount will be applied to your transfer fee.

Via the My WU portal:

1. Go to My WU Rewards portal and log in.
2. Go to the Rewards to see your reward options.
3. Choose an option and select Use reward.

The discount will be applied automatically to your next qualifying transfer.

On successful redemption, you’ll see the following message on your transfer summary: Promo code has been applied to your transfer. The My WU discount amount will be visible as Promo in the transfer summary.

You can use your My WU points for up to 2 years from the issue date.

Yes, you can merge two or more My WU numbers into one. After you link them, we’ll assign you a new, unified My WU number.

To link your My WU numbers, follow these steps:

1. Log in to your profile.
2. Go to the Menu and select My WU Rewards.
3. Under Redeem points, select Have another My WU card? Let’s merge it.
4. Enter your My WU number and select Merge.

It may take up to 48 hours to get your My WU numbers linked and reflect the new total My WU balance. Until then, please use any of your existing My WU numbers.

Note: You can also link your retail and digital My WU numbers.