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Customer escalations

If you are submitting your query or complaint for the first time, please contact Western Union Customer Support at 1 800 102 7111 or email at wu-indiacsc@westernunion.com.

Contact Nodal Officer

If you have not received a satisfactory response within 5 working days, please send an email to our Nodal Officer at NodalOfficerIndia@westernunion.com quoting your Reference number.

Please note: You are requested to approach the Nodal Officer only with a previous Reference number on which Western Union Customer Support did not respond to your satisfaction. This is to ensure that you get correct resolutions faster.

You can reach our Nodal Officer at:

Email: NodalOfficerIndia@wu.com

Address:

WESTERN UNION SERVICES INDIA PRIVATE LIMITED 
Podium level, Tower A, Business Bay,
Survey No.103, Hissa No.2, Airport Road,
Yerwada, Pune – 411006,
Maharashtra, India

Outbound Money Transfer Services

For outbound money transfer services, we will address your query or complaint in coordination with YES BANK. If you have not received a satisfactory response within 14 working days after contacting our Nodal Officer, you may contact the YES BANK Customer Care / Grievance Redressal Officer at:

Toll-free number: 1800 1200 (Between 8 am to 8 pm)

Email: yestouch@yes.bank.in

You may also use the grievance redressal mechanism available on the official YES BANK website for escalation