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Customer escalations

First level escalation shall be handled by WU in coordination with YBL. Customers may contact the YES BANK Customer Care / Grievance Redressal Officer for any remittance-related complaint.

Telephone: 1800 1200

Email: yestouch@yesbank.in

Customers may also use the grievance redressal mechanism available on the official YES BANK website for escalation.

Contact Nodal Officer

If you are submitting your query or complaint for the first time, please contact Western Union Customer Support at 1 800 102 7111 or email at wu-indiacsc@westernunion.com

If you have not received a satisfactory response within 5 working days, please send an email to our Nodal Officer at NodalOfficerIndia@westernunion.com quoting your Reference number.

Please note: You are requested to approach the Nodal officer only with a previous Reference number on which Western Union Customer Support did not respond to your satisfaction. This is to ensure that you get correct resolutions faster.

You can reach our Nodal Officer at:

Email: NodalOfficerIndia@wu.com

Address:

WESTERN UNION SERVICES INDIA PRIVATE LIMITED 

Podium level, Tower A, Business Bay,

Survey No.103, Hissa No.2, Airport Road,

Yerwada, Pune – 411006,

Maharashtra, India