Frequently Asked Questions

Online consumer identification process

Why does my identity need to be verified by Western Union?

If you want to send more than 999 EUR within a 12-month period, we will need to verify your identity.

After that is finished, your send limit will increase to 5,000 EUR within a 3-day period.

How long will it take to have my identity verified?

Verification may take several days. When it is complete, we will email you.