Frequently Asked Questions
Click below to find answers to frequently asked questions regarding:
You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been picked up. This can’t be done on a money order, bill payment, or prepaid money transfer.
Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.
You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.
You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form and include the following information:
- Amount expected
- Sender's name
- Sender's city and country
Acceptable ID documents also are required.
Some restrictions may apply.
Customers need a primary ID verifying your full name, country of birth, and birthdate.
Acceptable primary IDs:
1. Current passport
2. Current driving licence
3. National identity card
Customers also may also need two forms of secondary ID verifying address.
Acceptable secondary IDs:
1. The Garda Age Card
2. Work/employer ID card
3. Armed Forces/Garda/PSNI ID card
4. Student ID card with sealed photo
5. Original birth certificate
6. Certificate of registration (GNIB card)
7. Temporary residence card
8. Entitlement letter from the Department of Social Protection
9. Identity confirmation letter issued by the Department of Social Protection
10. Social welfare card issued by the Department of Social Protection
11. Department of Social Protection travel pass/benefit books.
You can usually send any amount. Because of government regulations in Ireland, additional documents or information will be required when you send or receive more than 15,000 EUR during a one-year period. These regulations were put in place to help protect money transfer users in Ireland.
When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.
Here are a few ways you can send money online using Western Union:
- Money in minutes:
If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.
If your receiver lives in a country where we offer mobile money transfer, you can send money to their mobile phone in minutes. Make sure your receiver has activated a mobile wallet with one of our partner mobile operators in their country.
- Money available in 1 or 2 days:
If you send money to a bank account, your money is generally available within 1 or 2 days, depending on your receiver's country. Learn more about sending money to a bank account.
You can send up to 1.000 EUR per transaction or 1.000 EUR within a 5 day period before we ask you to verify your identity. Additional limits may apply.
Find a nearby agent location online or look for Western Union in your local telephone directory.
If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has activated a mobile wallet with one of our partner mobile phone operators in their country.
This service is available for certain countries. Usually, money is deposited into the receiver's bank account within 1 or 2 working days. Money may be deposited on the same day or in up to 3 working days, depending on when and where it's sent.
After you send money, ask your receiver to contact their bank or check their bank statement to verify the deposit.
Learn more about sending to a bank account.
You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it if the transfer has not been completed by your receiver’s bank.
To request a refund, please call Customer Care, or if you sent the money in person, return to the agent location.
* The amount of money refunded (amount sent and/or transfer fees) depends on the service chosen and reason for cancelation. If you have questions regarding the amount to be refunded, contact Customer Care. Please also see our Terms and Conditions for more information.
Refunds typically take up to 10 business days from the date they are completed.