Frequently Asked Questions

You can use Western Union services if you need to support friends or family abroad, or if you’re a traveler who needs to send money from a foreign country.

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money. They may be banks, post offices, supermarkets, grocery stores, check cashiers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in Haiti is easy. Go to our agent locator.

Once you get to our agent location, you may be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, the country you are sending to and a valid government-issued photo ID. Then you simply need to pay the agent the total amount, including applicable fees.

You’ll need to present one of the following documents:

• A valid passport
• A valid government-issued national ID
• A valid driver’s license

Acceptable IDs are subject to the banking laws and regulations of Haiti.

You can send up to 500 USD per day.

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.

Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

Each Western Union agent location has its own hours of operation. Some have extended hours and are open during weekends.

Find a nearby Western Union agent location with our agent locator.

If you need to pick up money at a Western Union^® agent location, please present one of the following documents to the agent:

• A valid passport
• A valid government-issued national ID
• A valid driver’s license

Acceptable IDs are subject to the banking laws and regulations of Haiti.

You can track a transfer at haiti.wu.com. Type in the sender’s name and the tracking number (MTCN) and you’ll get an update on the latest status of your money transfer.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• The sender’s full name
• The country where the money was sent from
• The approximate amount that was sent
• The tracking number (MTCN)

Acceptable ID documents are also required.

For more information, please visit your nearest Western Union agent location.

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All fees are paid by the sender.

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money. They may be banks, post offices, supermarkets, grocery stores, check cashiers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in Haiti is easy. Go to our agent locator.

You’ll need to provide a valid identification document and pay the agent the amount you want to send, plus the applicable fees, in cash.

Western Union agent locations offer the ability to send and receive money around the world using cash.

You’ll be able to send 500 USD per day.

After you have created an online profile and entered your money transfer details you will need to take a valid photo ID and visit your nearest Capital Bank SA or Societe GRL Hatienne de Banque® location to pay for your transfer.

Remember to take your receipt with you.

You’ll need to present one of the following documents:

• A valid passport
• A valid national ID
• A valid driver’s license

Acceptable IDs are subject to the banking laws and regulations of Haiti.

You can find a Capital Bank SA or Societe GRL Hatienne de Banque agent location here.

Registration is required for most of our services. To complete your registration, please follow these steps:

1. Visit haiti.wu.com and start the online registration process.
2. Once on the Western Union website, select the “Sign up” button.
3. Add a valid email and a password.
4. Enter your personal information.
5. Enter your contact details.
6. Enter a security question.
7. Agree to Terms and Conditions and our Privacy statement.
8. You will receive a verification email from us.
9. You’re now ready to log in to your profile.

No, it’s free to register.

Anyone who meets the following conditions can use our online services. You:

• Must have a photo ID such as a valid passport, national ID card or a driver’s license.
• Must be at least 18 years old.
• Must accept the Terms and Conditions and Privacy statement for using Western Union and Capital Bank SA or Societe GRL Hatienne de Banque.
• Must have a credit or debit card.
• Must have a valid email address and phone number.

You can register with an email address and a valid government-issued ID only once.

If you need to change your profile information, please contact Capital Bank SA on +509 2813 1512 or +509 2813 1537 from 8:00 to 17:00 on weekdays, 8:00 to 14:00 on Saturdays. Societe GRL Hatienne de Banque on +509 3859 6346 or +509 3859 6348 from 8:00 to 18:00 on Monday to Saturday, 8:00 to 13:00 on Sundays..

Your user ID is the ID number you used to create your profile.

If you forgot your password, you can select the “Forgot password” option and a new temporary password will be sent to your email.

If you entered your log in information incorrectly 3 times, your profile will be locked. Please try to log in to your profile after 30 minutes or contact Capital Bank SA on +509 2813 1512 or +509 2813 1537 from 8:00 to 17:00 on weekdays, 8:00 to 14:00 on Saturdays. Societe GRL Hatienne de Banque on +509 3859 6346 or +509 3859 6348 from 8:00 to 18:00 on Monday to Saturday, 8:00 to 13:00 on Sundays.

You can change your password or email only at your nearest Capital Bank SA or Societe GRL Hatienne de Banque agent location.

Please contact Capital Bank SA on +509 2813 1512 or +509 2813 1537 from 8:00 to 17:00 on weekdays, 8:00 to 14:00 on Saturdays. Societe GRL Hatienne de Banque on +509 3859 6346 or +509 3859 6348 from 8:00 to 18:00 on Monday to Saturday, 8:00 to 13:00 on Sundays.

Be wary if you are required to pay a fee before receiving a loan. Beware of sweepstakes, prize or lottery company representatives who tell you to transfer money to them in order to claim a prize you’ve won. There are many companies running fraudulent contests that ask you to transfer them money but give you nothing in return.

Beware of unsolicited letters or emails from a Nigerian or other foreign government officials requesting assistance in the transfer of excess funds from a foreign country into your bank account.

Beware of telephone calls from the police claiming someone you know has been in an accident or arrested and is requesting money.

Beware of unsolicited letters or emails offering an unrealistic price for expensive or difficult to find merchandise.

Make sure you know to whom you are sending money. If you are purchasing goods or services and paying through the Western Union network, it is your responsibility to verify the reputation and legitimacy of the seller. Western Union is not responsible for the non-receipt or quality of any goods or services.

If you receive an email from a company representing itself as Western Union and you are not sure it was sent by Western Union, do not click on any links in the email. This may be a “phishing” attempt to fraudulently acquire sensitive information from you. Instead, immediately forward the suspicious email to spoof@westernunion.com.

Western Union will never send you emails to ask for your user ID, password, or credit card details.

Find out more about Fraud Protection.

The “Test Question” feature in the Western Union® Money Transfer service is designed for emergency situations where the receiver does not have proper identification (e.g. his or her wallet and identification have been stolen). It should never be used as additional security to time or delay the payment of a transfer. In many locations, Western Union will pay the receiver whenever the receiver shows proper identification, even if the receiver does not know the answer to the test question. Test question is not available for payout in Haiti.

Western Union does not offer an escrow service or any type of “purchase protection” policy. Western Union’s business is to transfer funds from a sender to a receiver. We caution people who use our services against sending money to people they don’t know. It is the sender’s responsibility to know the party to which the funds are being sent. Using a fictitious name or changing the receiver name after the money transfer has been sent is not a guaranteed means of securing funds. If a receiver presents proper identification with the same name as on the money transfer, payment will be made.

Be wary of 3rd party “collection” or “holding” services unless they are a reputable licensed escrow service. Western Union is not an escrow service, should not be used as an escrow service and is currently not affiliated with any escrow services.

For online auctions, examine seller feedback carefully and know the warning signs associated with fraudulent auction sales. Most online auction sites have safety guidelines or FAQs that can help you identify potentially fraudulent sales. Be wary if the seller is using a free email address or insists on accepting only one form of payment. Report any suspicious activity and file non-delivery of goods complaints with the auction site through which you purchased the item.

Remember that Western Union never acts as a guarantor of an auction buyer or seller’s performance.

If you feel you have been the victim of fraud and have sent money using Western Union, call our Fraud Hotline to file a formal fraud claim with us. We also encourage you to file with your local law enforcement, as we work directly with them on their investigation and details of the transfer.

Find out more about Fraud Protection.

Western Union employs a variety of technique, including SSL technology, to keep your personal information safe.
Additionally, the following tips can help keep your password secure:

• Make your password difficult to guess. Avoid using any part of your name, your birthday, or any words that can easily be associated with you.
• Use a combination of letters and numbers, and a mix of lower case and capital letters.
• Use multiple passwords for your various accounts to decrease your risk in case one password is compromised.
• Avoid writing your password down where it may be compromised.

You can further protect your passwords by making sure that your virus-scanning software is kept up to date, and by running anti-spyware programs. These programs can help protect you from viruses or other malware that could compromise your identity even though your computer may seem to be working fine.

If you use Microsoft Windows, make sure your Windows updates are enabled to help keep your operating system protected. You can learn more about Microsoft Windows updates at http://www.microsoft.com.

Use extra caution when entering your password on a computer that does not belong to you. Viruses, spyware, or the browser settings might be used to compromise your profile by recording your user name and password.

For more information about how to protect yourself from fraud, visit our Fraud Awareness page.