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Contact us

We’re always happy to help.

Check out our FAQs or contact our Customer Care.

How to reach us

For answers to your top questions read our FAQs or contact our Customer Care for help with money transfers you started online.

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Call us

For questions about a money transfer you started online, please call:
Capital Bank SA on +509 2813 1512* or
+509 2813 1537* from:

  • 8:00 to 17:00 on weekdays
  • 8:00 to 14:00 on Saturdays

Societe GRL Hatienne de Banque on +509 3859 6346* or +509 3859 6348* from:

  • 8:00 to 18:00 on Monday to Saturday
  • 8:00 to 13:00 on Sundays
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Visit a location

Visit a nearby Western Union® agent location.

Find an agent

Track your transfer

Use your tracking number (MTCN)
to find out the status of your money transfer.

Track a transfer

* Charges for calls to this number may vary. To find out the cost of calling this number, please contact your telephone service provider.