Frequently asked questions

Stablecard by Western Union is a Visa^® spend card that lets you spend, withdraw cash, and shop online anywhere Visa cards are accepted. The card is secured by the cardholder’s deposit of US Dollar Payment Token (USDPT^TM) as collateral.

USDPT^TM stands for US Dollar Payment Token. It is a stablecoin, which is a digital version of the US dollar (USD) designed to maintain the same value as the US dollar. For every USDPT^TM issued, an equal amount of USD is held in reserves such as bank deposits, U.S. Treasury bills, and other cash equivalents.

Yes, USDPT^TM is a stablecoin, which is a type of cryptocurrency. Its purpose is to provide a fast, low-cost way to send and receive money worldwide, 24/7, combining the stability of US dollar with the efficiency of blockchain technology.

No. Stablecard by Western Union is not a prepaid card or bank account. The card does not provide access to a deposit account, does not offer interest, and does not represent a claim against FDIC‑insured funds. Card spending is limited to the value of (USDPT) deposited as collateral by the cardholder.

To use the card, a cardholder deposits US Dollar Payment Token (USDPTTM) into a non‑custodial digital asset wallet associated with their card. The available amount to spend or withdraw using the card is equal to the amount of (USDPT) deposited as collateral.

The card is issued and managed by Rain, a financial technology company and Visa principal member, and is available through the Stablecard by Western Union mobile app, which you can download from the App Store and Google Play.

Stablecard by Western Union offers a simple and flexible way to use your USDPT^TM tokens for everyday spending and cash access.

Easy to set up and fund:

• Get started with no credit check, no minimum balance, and no hidden fees.
• Redirect Western Union money transfers to be used with your card.
• Add US Dollar Payment Token (USDPT^TM) to secure your card, including via transfers from other digital asset wallets.

Easy to spend, track, and get cash:

• Use your USDPT^TM funds for online and in‑store purchases anywhere Visa is accepted.
• Manage your card and track transactions in the Stablecard by Western Union mobile app.
• Enjoy a safer, more convenient alternative to carrying cash.
• Withdraw cash in local currency at ATMs with the Visa logo.
• Take out cash in local currency at your chosen Western Union location globally.

Stablecard by Western Union is supported by:

• Card issuer and program manager: Rain (Nimbus LLC dba Third National)
• Card network: Visa^®
• US Dollar Payment Token USDPT^TM: Western Union, issued by Anchorage Digital Bank on the Solana blockchain

You can apply for Stablecard by Western Union through the Stablecard mobile app.

Availability is subject to geographic, regulatory, and eligibility requirements. The mobile app can be downloaded from major app stores, including the App Store and Google Play.

Yes, identity verification is required to apply for Stablecard by Western Union.

Cardholders must provide personal information and documentation as required by applicable laws and regulations, including anti‑money laundering, sanctions screening, and customer identity verification requirements.

Identity verification is performed by Rain or its authorized service providers.

If approved, a virtual card is issued and available immediately in the Stablecard mobile app and it can be added to major mobile wallets, such as ApplePay and GooglePay, so you can start using it right away.

If you would also like a physical card, you can request one after approval, and it will be mailed to the address on file for a fee.

After you complete onboarding in the mobile app and are approved, you’ll be issued a virtual card, which does not require activation.

If you request a physical card, either new or a replacement, you’ll need to activate it before use. To activate a physical card:

1. Log into your Stablecard by Western Union mobile app.
2. Select the card you want to activate from your dashboard.
3. Select Activate now and follow the on‑screen instructions.

After you fund your card with USDPT^TM tokens, you can use your card anywhere Visa is accepted. The merchants will be paid through the Visa network in their local currency.

Foreign transaction fees may apply.

Yes, you can withdraw cash from any supported ATMs with the Visa logo. The amount withdrawn will reduce your USDPT^TM balance and may be subject to withdrawal limits.

Additionally, on the Stablecard mobile app, you can initiate cashout to yourself through Western Union’s global network and pick up cash at a Western Union retail location of your choice. Fees may apply.

Yes, there are fees, including charges for card use and ATM withdrawals. Other fees may apply; all fees can be found in the Terms and Conditions

You can transfer USDPT^TM from another digital asset wallet, including compatible wallet at crypto exchanges

You can also redirect incoming Western Union money transfers straight to your Stablecard by Western Union USDPT^TM balance for the card. This is only applicable for money transfers originally sent for cash pickup. When you do, the money transfer is converted from the original fiat currency to USDPT^TM.

How to add USDPT^TM for use with the card:

1. Go to the Stablecard mobile app
2. Select Card from the menu
   On the “Add funds” screen, funding options may include:
   • Transferring USDPTTM from another crypto wallet, including compatible wallets at crypto exchanges.
   • Redirecting received Western Union money transfers, where eligible.
3. Follow the on-screen instructions

Availability is subject to geographic, regulatory, and eligibility requirements. Local currency will be converted into USDPT^TM to fund the card.

The spending and other transaction limits are based on program‑level risk controls and regulatory requirements. Limits are described in the applicable Terms and Conditions and may change.

You can view your available balance, transaction history, and statements in the Stablecard mobile app, available at App Store and Google Play.

You can set the PIN on the physical card in the app while activating the card once you have received the physical card in the mail. When selecting Card from the menu in the app, the physical card will show on the screen. Select the physical card to activate it and set the PIN.

If your card is lost or stolen, lock it immediately in the Stablecard mobile app:

• Log into the mobile app
• Select your card
• Select Lock

If you cannot locate the lock option, contact Customer Care through the in‑app chat.

Once your card is locked, you will not be able to make any transactions until you unlock it or activate a replacement card.

To unlock your card, use the Stablecard mobile app:

• Log into the mobile app
• Select your card
• Select Unlock

Request a replacement if your card is permanently lost or stolen, please contact Customer Card via the chat function in the app.

After you order your replacement card:

• The card will be mailed to the address on file.
• Delivery time varies by shipping method and destination.
• Replacement cards must be activated in the Stablecard mobile app.

You can request a replacement card in the mobile app. The USDPT^TM deposits associated with your card remain available to fund the replacement card, subject to program terms.

You can close individual cards in the Stablecard mobile app. To close all cards and your Stablecard by Western Union account, please contact Customer Care.

Before closing your account, your remaining USDPT^TM balance must be transferred or spent according to the Terms and Conditions.

If you believe a transaction was unauthorized, contact Customer Care through the in‑app chat and provide transaction details. Disputes are handled according to the Visa^® dispute rules and program policies.