My WUSM - a loyalty program that gives back

My WU membership gives you:

  • Points with every money transfer
  • Discounts on transfer fees
  • Cash Back on WUSM Shop purchases
  • Great deals, rewards and special offers

Here's how the My WUSM program rewards you

Explore rewards

Sign up and start sending money now

Sign up and start sending money now

Sign up for free
Join My WU Program – it’s fast and free

Enroll online through the Western Union website, or at any participating agent location. If you already use Western Union or our app to send money, you can simply opt-in from the Rewards section. Register now!

Shop with Cash Back

Visit the WUSM Shop whenever you shop online. Make purchases through the WU Shop from your favorite online brands to earn Cash Back on each purchase. And redeem it to keep spending the way you choose.

Send money and earn points

For every money transfer, you automatically earn My WU points which you can redeem as a transfer fee discount2 or use it for any other available rewards.

Check your balance anytime

Log in to the My WU portal to review your points, redeem rewards, donate, or withdraw Cash Back anytime, anywhere!

Frequently asked questions

What are the benefits of becoming a My WU member?

As a My WU member, you can opt to accrue WU points with each money transfer or earn Cash Back rewards via online shopping through the WU Shop. For more avid shoppers, we offer a WU Shop VIP subscription. To learn more, read About WU Shop in detail.

How can I redeem earned WU points?

You can redeem your accrued WU points to get a transfer fee discount2 on a future money transfer. As soon as you redeem points for a reduced transfer fee, you’ll get the following message – ‘Redemption completed successfully.’ It might take a few minutes for the discount to appear on your account. If you don’t see it appearing, be sure to refresh the page or log in again. If it still doesn’t work, please contact us.

You may use any of the following available redemption methods:

Using the website

  • Log in to your Western Union profile.
  • Go to the menu icon at the top right side of the screen and select My WUSM rewards from the dropdown.
  • Your My WUSM number and available points will be displayed automatically.
  • Choose ‘Redeem rewards’ to show reward options.
  • Select your reward and choose ‘Redeem reward.’

Alternatively, you can also redeem your points while sending money. Choose the payment option and the way your receiver wants to receive the money. Your available points will be displayed at the bottom of the screen. Redeem your points and your discount will be displayed on the transfer summary on the right side of the ‘Send money’ page.

Using the My WU portal

  • Sign in with either your credentials or your My WU information.
  • Navigate to the ‘Rewards’ section of the page.
  • Choose a reward you would like to redeem.
  • Click ‘Redeem now.’

Using the mobile app

  • Open the Western Union mobile app and log in to your profile.
  • Go to ‘My WU’ in the menu.
  • Choose ‘Redeem points’ to show reward options.
  • Select your reward and choose ‘Redeem reward.’
How can I redeem earned Cash Back?

Cash Back can be redeemed once your account accrues a minimum of 20 €. Please use the following steps to redeem your Cash Back:

  • Log in to your My WU profile.
  • Click Redeem Cash Back under the Cash Wallet.
  • Confirm the amount for redemption.
  • Save the Money Transfer Control Number (MTCN) number if you are withdrawing cash for pick up at any of our nearest agent locations using a valid ID.
Can I use My WU points for shopping in WU Shop?

No, at present, it isn’t possible to shop using WU points. But we are constantly working on introducing new features and improving customer experience. Stay updated.

How can I learn about ongoing promotions and offers for loyalty members?

Be the first to know about the latest updates and promotional offers by subscribing to our email. You can do this in your profile section on or the mobile app. If you don’t have an account yet, contact our team or ask the agent for marketing communication opt-in on your next money transfer.

Is my data safe with Western Union?

Yes, absolutely. Data privacy is our top priority. We are committed to safeguarding your personal information in accordance with Fair Information Practices and applicable data protection laws to provide the best service for you. For more on our data privacy, head to our Privacy Statement section.

Have questions?

Get in touch with our customer Service representative via chat, phone or visit a location.

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Rating as of 5 July 2021.

1 Subject to WUSM Shop Terms and Conditions

2 Fee reductions apply only to the Western Union® transfer fee for a single Western Union Money Transfer® or Quick Collect® transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit, or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WUSM fee reductions.