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Frequently Asked Questions

Online identification process


Where are you sending your money from?


Your online ID verification

We’d like to verify your identity to get to know you and your needs. This will allow us to serve you better.

The ID verification is required when you send more than 999,99 EUR per transfer or within 5 days. Once your profile is verified, you’ll be able to send up to 5 000 EUR per transfer or within 3 days.


Let’s get started online!

Log in your Western Union account

You can easily access your account from either westernunion.com or the Western Union app.

Access your profile page and click on the link “start verification”


Confirm your personal details

Save time by making sure your personal profile information is up-to-date. Once your request is submitted, you’ll receive an email
from Western Union.

Last step: complete your verification

Once you’ve received the email from us, send us the following documents at id@westernunion.com (as PDFs or JPGs):

Save time by making sure your documents are clear and easy to read before sending them.


PHOTO ID

  • Accepted documents:
    • Passport
    • EU/EEA identity card
    • French residence permit

  • Your copy must include the front and the back of your ID document
  • Your photo ID document must be valid (and should not be expired)
  • Information must match your Western Union profile

PROOF OF ADDRESS

  • Accepted documents:[expandable/collapsible]
    • Electricity bill
    • Gas bill
    • Phone bill
    • Bank or credit card statement

  • The proof of address must contain:
    • The date (less than 90 days old)
    • Your full name (first, middle and last names) as they appear on your ID and your Western Union profile
    • Your home address as indicated in your Western Union online profile
    • The issuing company’s name and logo

The process may take several days. After your identity is verified, you will receive a confirmation email.
If you need to send money now, please visit a nearby Western Union agent location.




NEED HELP?

From a status update to an explanation on the steps to follow, we’re here to guide you.

Contact us:

Email us | Call us at 0800 900 191 (available from 8 AM to 11 PM)