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ID verification process


Depending on the amount of money you wish to send, we may need to verify your identity.

Once your profile is verified, you’ll be able to send up to 5000 EUR. The limit may vary for bank-to-bank transfer depending on the country you’re sending to.

You may verify your identity:

Online verification at westernunion.com or on the Western Union mobile app

  • • Log in to your Western Union profile. If you don’t have a profile yet, create one on westernunion.com or on our mobile app.
  • • If you are already a mobile app user, make sure your app is up-to-date.
  • • To start sending money, you will be prompted to start the ID verification process.
  • • Enter your personal details. Please make sure your name in your Western Union profile matches your ID document.
  • If you have sent money at a Western Union agent location before, please provide the ID details you used for your most recent money transfer at an agent location to expedite the ID verification process.

  • • You do not have to do anything while we verify the information in your profile. If additional information is required, we will contact you and ask you to upload a copy of any one of the following photo ID documents as JPG or PDF:
    • • Passport (classic and diplomatic)
    • • EU/EEA national ID card (front and back)
    • • FR residence permit (front and back)
    • • FR emergency passport - titre de voyage (front and back)

Please make sure your documents are valid, clear, and easy to read. Your information must match your Western Union profile and, your signature on your ID or signature page (if applicable) must be visible.

If our upload tool doesn’t work for you for any reason, you may also email your documents to accountnameverification@wu.com.

We may also ask you to send additional documents:

  • • Proof of address:
  • If we ask you for a proof of address, please send us a copy of your electricity, gas, or phone bill, or a bank or credit card statement.

  • • Proof of payments:
  • If we ask you for a proof of payments, please proceed as follows:

    • For payments made with a credit or debit card: upload a picture of your credit or debit card. Make sure the picture includes:
      • Your full name
      • The last four digits of your card number
      • Your bank name and logo
    • For payments made via bank transfer: upload a picture (JPG or PDF) of your transfer confirmation. Make sure the picture includes:
      • The transfer date
      • Your full name (first, middle and last names) as it appears on your ID document and in your Western Union profile
      • The IBAN used to send a transfer
      • Your bank name and logo

The proof of address you provide must be less than 90 days old and must contain:

  • • Your full name as it appears on your ID and in your Western Union profile
  • • Your home address as it appears in your Western Union online profile
  • • The company name and logo

The verification process may take up to a few hours. After your identity is verified, you’ll receive a confirmation email.

In-person verification at a Western Union agent location

If you’re sending money from a Western Union agent location or need assistance processing your transfer, please bring any of the following photo ID documents to the nearest agent location:

  • • Passport (classic and diplomatic)
  • • EU/EEA national ID card
  • • EU/EEA residence permit
  • • FR emergency passport (titre de voyage)

Online verification for La Banque Postale customers

  1. If you have a La Banque Postal account, simply log in to the La Banque Postale website and choose the “Western Union and international transfers” option.
  2. If you already have a Western Union profile, you’ll be prompted to log in with your Western Union credentials. If you don’t have a Western Union profile, you’ll be asked to create one.
  3. Make sure your personal details are correct.
  4. To start sending money, you will be prompted to proceed to your ID verification.
  5. Provide your valid ID details and upload a copy of your photo ID (JPG or PDF):
    • • EU passport (classic and diplomatic)
    • • EU/EEA national ID card (front and back)
    • • FR residence or work permit (front and back)
    • • FR emergency passport (titre de voyage)
  6. Make sure all the personal information displayed onscreen is accurate prior to submitting the verification request.

Please make sure your documents are clear and easy to read, and your photo ID is valid and complete. Your information must match your Western Union profile. The signature on your ID or signature page (if applicable) must be visible.

If our upload tool doesn’t work for you for any reason, you may also email your documents to accountnameverification@wu.com.

The verification process may take up to a few hours. After your identity is verified, you’ll receive a confirmation email.