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Frequently Asked Questions

Online identification process


Does Western Union need to confirm my identity?

If you want to send more than 1.000 EUR within a 12-month period, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR per transfer.

If you send online only occasionally, you can send up to 1.000 EUR within a 12-month period before we ask you to confirm your identity.


How long will it take to confirm my identity?

The process may take several days. After your identity is verified, you will receive a confirmation email.