How to get verified to send money online

Follow our seamless identification process to verify your ID and enjoy uninterrupted money transfers at wu.com or via our app.

How to start using Western Union online services

Just get your ID verified in a few easy steps. You’ll only need to do it once!

Register your profile and start your first money transfer. To finish it, you will need to verify your identity.
Scan both sides of your personal ID/DNI/NIE/passport. When it’s uploaded you will be directed to a 3D Secure system page.
You will receive a code to your mobile phone. Enter it in the page to confirm the operation.
Identity verification process could take up to 30 minutes and then you can continue your transfer.

Do you want more information about verification? Watch the video!

Frequently Asked Questions about ID verification

Online on westernunion.com or the mobile app

1. Log in to your Western Union profile. If you don’t have a profile yet, create one through westernunion.com or the mobile app.

2. Start a transfer to initiate your verification process.

3. Enter your personal and payment details. Make sure the information you’ve entered is correct.

4. Upload any one of the following valid photo IDs:

Passport (except Spain-issued passport)
EU national ID (front and back)
ES residence permit (front and back)
ES work permit (front and back)

5. If requested, upload an image of your credit/debit card. Make sure the image contains your full name, first six and last four digits of the card number, bank name, and logo.

6. After your identity is verified, you’ll receive a confirmation email.

Please note, we don’t accept e-Cards or business/corporate cards.

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Rating as of 27 October, 2022.