Frequently Asked Questions

You can use Western Union services if you need to support friends or family abroad, or if you’re a traveler who needs to send money from a foreign country.

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money. They may be banks, post offices, supermarkets, grocery stores, check cashiers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in Colombia is easy, go to our agent locator tool.

Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, the country you are sending to and your valid government-issued ID; then just give the agent the total amount including the applicable fees.

You will need to present a valid government-issued ID such as:

• A National ID card
• A residence ID

You will be able to send up to 1500 USD (or its local equivalent) per transfer or up to 7500 USD (or its local equivalent) within 30 days.

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account, if the option is available.

Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator tool.