Frequently Asked Questions

Identification process

Does Western Union need to confirm my identity?

Yes, you will be asked to provide your ID and personal information when creating your online profile. You will receive a confirmation to the email provided and a SMS with a one-time password to the mobile phone you used for registration. If the verification is successful, you’ll be able to send money online right away.

How long will it take to confirm my identity?

Once your online profile is created and you receive confirmation over email and the one-time password through SMS, your details will be verified and your profile will be set to verified.

Where are dedicated locations for physical identifications in Colombia?

You can find all locations for physical verification online.