Frequently Asked Questions

General faqs
What are Western Union® Agent locations? How do I find a Western Union Agent location? Who uses the Western Union Money TransferSM service? View all questions →
Faqs about sending money
How do I send money from an Agent location? What do I need to bring to send money from an Agent location? How much money can I send from an Agent location? View all questions →
Receiving Money
How do I pick up a money transfer? What do I need to bring to pick up money at an Agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Fraud
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Tracking the status of a money transfer
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send Money
How much money can I send from an Agent location? What are Western Union® Agent locations? When can I send money? View all questions →
Help with transfers
How can I find out if my money transfer has been paid? Why is my money transfer status “On Hold”? How can I find out if money is available for me to pick up? View all questions →
Consumer Protection
Can I use Western Union to pay for online auctions? What can I do if I suspect fraud or am a victim of fraud? Does Western Union offer an escrow service or any kind of buyer protection for online auctions or other transactions? View all questions →
Receive money
How do I pick up a money transfer? How does Western Union pay out money transfers? What do I need to bring to pick up money at an Agent location? View all questions →