Frequently Asked Questions

Faqs about sending money

How do I send money from an Agent location?

  • Simply fill out the required form and show the Agent clerk your identification card.
  • Give the Agent clerk your payment in cash and sign the receipt
  • In addition to the money you’re sending, you must also pay transfer fees.

Find out more about sending money from an Agent location.

What do I need to bring to send money from an Agent location?

A current government-issued photo I.D.

How much money can I send from an Agent location?

You can usually send any amount you wish. However, for certain dollar amounts and transfers, you may have to provide additional information or documentation.

Find out more about sending money from an Agent location.

When can I send money?

You can transfer money anytime at Agent locations during their business hours.

Find a nearby Agent location.

How can I find out if my money transfer has been paid?

After you have sent your money transfer, follow these easy steps: Click on Tracking at the top of any site page. Type in the Sender’s name and the Money Transfer Control Number (MTCN) from the transaction.

Check your transfer status now.

Does Western Union offer an escrow service or any kind of buyer protection for online auctions or other transactions?

No. Western Union does not offer escrow or buyer protection. To help protect yourself from fraud, never send money to someone you don’t know. If you suspect you may have been the victim of fraud using Western Union, contact us immediately.

Learn more about fraud awareness.