Frequently Asked Questions

Anyone who meets the following conditions, can use our online services.

• Residents should have one of the following: passport, National ID or driver’s license
• Must be at least 18 years old
• Must accept the terms and conditions for using our services
• Must have a valid email address and phone number

Registration is required for most of our services, to complete your profile registration please follow these steps:

1. Enter the following details:
   • Name
   • Last name and middle name (if applicable)
   • Date of birth
   • Country of birth
   • City of birth
   • Nationality
   • Your contact information, such as: street address, city, location, country of residence, mobile phone and your email address
2. Once you have successfully registered online you can start your transfer online and pay for it at an agent location.
3. Select “Additional information” on the top of your profile page, and fill in additional details such as: occupation, employment position level and ID credentials (number, type, issuer, issue date, expiration date), and where the money is coming from.
4. Once all required information is entered, you will be asked to visit the nearest participating agent location. Make sure you bring the same ID you used in your profile creation.
5. After your transfer is verified you will receive an email with a confirmation. Now you will be able to start a money online anytime.

You can change your password, email and phone number on the “Profile overview” page after you log in. Please select “Edit profile” from the right-side menu and change your password.

For online registration, you can use only one email address and phone number.

You can change or update your Western Union profile information from the “Profile overview” tab after you log in to westernunion.com.

Registration with a valid government-issued ID and email is possible only once.

No, it’s free to register.

Your User ID is your full name and email address.

If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your email address.

If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact westernunion.com Customer Care number at 297 525 3420 (for our start online and pay-in-store services only).