Frequently Asked Questions

• Complete the Receive Money form.
• Give the form to the agent with your government-issued photo ID and the tracking number (MTCN).
• Review and sign the receipt.
• The agent will give you the money and a copy of the receipt.

Bring a valid government-issued ID and the tracking number (MTCN).

Visit our website and select Track Transfer. You’ll need the name of the person who sent you the money and the tracking number (MTCN).

Generally, we pay your money transfer in cash but in some cases, pay out may be made in the form of a money transfer cheque, a combination of cash and cheque, and in some locations, directly to your bank account. Learn more about depositing directly to a bank account. Other restrictions may apply.

You can track a transfer at westernunion.com. Type in the sender’s name and the tracking number (MTCN) and you’ll get an update on the latest status of your money transfer.

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.
Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.

All fees are paid by the sender.

To pick up money transfer you’ll need to present any official government-issued ID:

• National ID.
• Passport.
• Driver’s license.

Acceptable IDs are subject to the Banking laws and regulations of Aruba.

Money transfers will generally be paid in cash.
Other restrictions may apply. For more information, please visit your nearest Western Union agent location.