Frequently Asked Questions

Identity verification

How long will it take to confirm my identity?

After presenting a valid government-issued ID at the nearest participating agent location, your identity will be verified.

Does Western Union need to confirm my identity?

Yes, before starting your first transfer online, you will need to verify your identity. To do this, you will need to fill in the online registration form with the following information: full name, date and country of birth, ID details (type, number, expiry date, issuer) and an address.

 

What documents do I need to present to send money?

You’ll need to present any official government-issued ID:

  • National ID.
  • Passport
  • Driver’s license.

Acceptable IDs are subject to the banking laws and regulations of Aruba.

Where are the participating agent locations for profile identification in Aruba?

You can find all participating agent locations for online.