Frequently Asked Questions

Receive money
How do I pick up a money transfer? What do I need to bring to pick up money at an agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Agent Locations
What is a Western Union agent? How can I find a nearby Western Union agent? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Start online, pay in store
What do I have to bring to the agent after I have started my transfer online? What is a tracking number (MTCN)? Can I get a receipt for my transfer? View all questions →
Identity verification
How long will it take to confirm my identity? Does Western Union need to confirm my identity? What documents do I need to present to send money? View all questions →
Help with transfers
How can I know the status of my money transfer? View all questions →
Customer protection
What does Western Union do to protect my information? Does Western Union offer an escrow service or any kind of buyer protection? I received a suspicious email from someone claiming to be Western Union, what should I do? View all questions →
Registration and profile settings
Who can register and start a transfer online? How do I register online on wu.com in Aruba? What do I do if I want to change or update my password and phone number? View all questions →
Send money in person
How can I find a Western Union agent location in Aruba? How do I send money from an agent location? What documents can I use to send money in Aruba? View all questions →