Frequently Asked Questions

You can cancel a transaction as long as it has not been paid out or deposited, using the same channel you used to make the transfer.

To cancel a money transfer made on the Western Union website or app, follow these steps:

1. Go to your recent transfer history and select the transfer you want to cancel.
2. Select Cancel and follow the instructions.
3. Wait for the money transfer refund within 7 business days.

To cancel a transfer made at an agent location, return to the same location and request a refund.

To cancel a money transfer made through the Pago Fácil app:

1. Select the Western Union tab
2. Select Transaction History
3. Select Cancel

To modify the details of a completed transaction, you must go to a service center and request the change.

To know if your money transfer has been received, select Track transfer from the top menu at westernunion.com or through our Western Union app, then enter your receiver’s name and the tracking number (MTCN) for the transfer.

To know the status of your money transfer, select Track transfer from the top menu at westernunion.com or through our Western Union app, then enter the tracking number (MTCN).

There are a few reasons why a money transfer might be on hold. If it’s been less than 30 to 40 minutes since you completed it, it may not be fully processed yet. Please wait a few more minutes and then check the status again.

Sometimes we need to confirm the sender’s identity before we can process a money transfer. If this is the case, we’ll send the sender an online web receipt and an email asking them to call us. Once we’ve confirmed the sender’s information, the transfer will be completed and the receiver will be able to pick up the money.

To know if your money transfer is ready for pick up, select Track transfer from the top menu at westernunion.com or through our Western Union app, then enter your sender’s name and the tracking number (MTCN) for the transfer.

To know if your money transaction has been paid, just select track transaction on top of any page at westernunion.com then enter your receiver’s name and the tracking number (MTCN).