Frequently Asked Questions

Send Money
Who uses the Western Union Money Transfer service? What are Western Union agent locations? What is the Western Union Money Transfer service offered at agent locations? View all questions →
Receive money
How do I pick up a money transfer? What do I need to bring to pick up money at an agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Agent Locations
What is a Western Union agent? How can I find a nearby Western Union agent? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Help with current and past transfers
When I send a money transfer, will my receiver get a notification?  How can I check my transfer status?  How do I report an issue on the website or the app?  View all questions →
Registration and profile settings
How do I log into my Western Union profile?  How do I change my password? How do I update my postal address and phone number? View all questions →
Identity verification
Why do I need to verify my identity when sending money online?  View all questions →