Frequently Asked Questions

Receive money

How do I pick up a money transfer?

  • Complete the Receive Money form.
  • Give the form to the agent with your government-issued photo ID and the tracking number (MTCN).
  • Review and sign the receipt.
  • The agent will give you the money and a copy of the receipt.

What do I need to bring to pick up money at an agent location?

Bring a valid government-issued ID and the tracking number (MTCN).

How can I find out if a money transfer is ready for me to pick up?

Visit our website and select Track Transfer. You’ll need the name of the person who sent you the money and the tracking number (MTCN).

How does Western Union pay out money transfers?

Generally, we pay your money transfer in cash but in some cases, pay out may be made in the form of a money transfer cheque, a combination of cash and cheque, and in some locations, directly to your bank account. Learn more about depositing directly to a bank account. Other restrictions may apply.

What does my receiver need to pick up the money transfer? 

Your receiver can pick up their money from any of our agent locations. They just need to provide the following: 

  • Tracking number (MTCN) 
  • Sender’s and receiver’s full names
  • Expected amount
  • Your government-issued photo ID
  • Sender’s country and state/city/province  

How can my receiver get the money?   

 

1. Cash pickup at an agent location 

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID4, along with the following information: 

  • Tracking number (MTCN) 
  • Sender’s complete name 
  • Sender’s country state/city/province 
  • Expected amount 

2. Bank transfer 

The money is sent to the receiver’s bank account you provided when you sent the transfer. 

3. Mobile wallet 

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash. 

Note: You must be at least 18 years old to send or receive money with Western Union. 

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4 We might ask your receiver to provide additional details for identity verification.