Frequently Asked Questions

Yes. To send money you need to be registered. Once you have successfully registered on westernunion.com, please do the following to get your identity verified:

• Take a clear photo of your valid ID from both sides.
• Take a clear selfie of yourself (face) holding your ID.
• Send both ID photos and the selfie from your registered email to Otg.wu.support@orabank.net .
• A representative of Orabank will check your documents in order to verify your profile.
• Once your profile is verified, you will receive an SMS confirmation and you can start sending money online.

No, it’s free of charge.

Anyone who meets the following requirements can register and start sending money online.

• Must have a government-issued ID (for residents in the following countries: Togo, Benin, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Senegal).
• Must have a valid passport (for non-residents in following countries: Togo, Benin, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Senegal).
• Must be of at least 18 years of old.
• Must accept our Terms and Conditions.
• Must have a valid phone number.
• Must have a bank account in Togo, a valid debit, credit or pre-paid card issued by any bank in one of the following countries (Togo, Benin, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Senegal), or a prepaid card issued by Orabank in one of the following countries (Togo, Benin, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Senegal).

Registration with a valid identification document and an email address is possible only once.

You can change or update your WU Profile information from the Profile Overview tab after you log in to wu.com.

After your identity is verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Western Union’s Customer Care number at +228 99 800 800 or send an email Otg.wu.support@orabank.net.