Identification Process

Yes, after you complete your profile, you must verify your identity to send money online. Before you get started, make sure you have your ID nearby and follow these steps:

1. Fill in the online registration form and provide the following information:
   • Mobile number
   • Password
   • First name
   • Last name
   • ID type
   • ID number

2. Take a clear photo of your valid ID.
3. Take a clear selfie of yourself (face).
4. Check the Western Union® mobile app or your email to confirm your profile is verified and start sending money online.

Your User ID is your mobile number.

If you forgot your password, select the Forgot password option to have a new password sent to your email. Additionally, you can update your email or mobile number using a verification code (OTP).

If your profile is locked, please try logging in again after 30 minutes or contact Western Union’s Customer Care at +228 99 800 800 or send an email to toutotgsupportdigital@orabank.net.

To change your password, follow these steps:

1. Log into your Western Union profile
2. Go to My Profile
3. Select Change password

To change your email, follow these steps:

1. Log into your Western Union profile
2. Go to My Profile
3. Select Personal details
4. Select Edit

To change your mobile number, follow these steps:

1. Log into your Western Union profile

Go to My Profile
 Select Update your phone number

Please contact Western Union Customer Care number at +228 99 800 800 or send an email to toutotgsupportdigital@orabank.net.