Receive money your way
Choose how you want to receive money
How to receive money
Mobile wallet
- If you are a registered user of Orange mobile wallet in Senegal, you may choose to receive money directly in to your mobile wallet1 via Western Union.
- To receive a transfer in your mobile wallet, you must have a fully registered profile. Check your provider's website to learn how to register your profile.
- Once you receive a transfer in your mobile wallet, you will get an SMS on your registered mobile number to confirm that funds have been deposited into your e-wallet, or to alert you about issues, if any.
- Remember to ask your sender for the tracking number (MTCN) and the estimated amount sent.
Cash pickup
- Visit one of the 3,400+ Western Union agent locations1 in Senegal.
- Provide your sender's details and the tracking number (MTCN).
- Show a government-issued ID.
- Get your money once your details have been verified.
Need to know when you will receive the money transfer?
Track your transfer using your Tracking Number (MTCN). You’ll know instantly if the money is on its way or if it’s already available for pickup.
Last year, our customers made 268 millon transfer
We’ve been moving money for over 145 years and have established a network of over half a million agents worldwide. We transfer $80 billion annually, making an average of 31 safe, secure transactions per second.
Need help?
Visit our FAQs or just get in touch.
Our Customer Care team is ready to support you by phone:
+221 33 889 85 45 (from Monday to Friday 08:00 AM - 04:45 PM)
or send an email to Osn.wu.support@orabank.net.
1 Network data as of 30 June 2020.
2 Additional receiver charges, including SMS and account cash-out fees, may be applied to the receiver's mobile wallet account by the mobile network operator.