Frequently Asked Questions

Send Money
Who uses the Western Union Money Transfer service? What are Western Union agent locations? What is the Western Union Money Transfer service offered at agent locations? View all questions →
Receive money
How do I pick up a money transfer? What do I need to bring to pick up money at an agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Agent Locations
What is a Western Union agent? How can I find a nearby Western Union agent? View all questions →
Become an Agent
What do I need in order to offer Western Union money transfer services? How will I earn money with Western Union? Who’s responsible for setting the price for the money transfer service? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
What should I do if I forgot my email? How do I register for a Western Union profile? How do I change my profile privacy and marketing settings? View all questions →
Money Orders
How do I request a money order refund? When can I initiate a forgery claim? What can I do with My WU points? View all questions →
Help with transfers
How long are the money transfer funds available for pickup? Why is my money transfer on hold? When will my receiver get the money? View all questions →
Western Union® Rewards
How do I check my Reward Points? How do I redeem My WU℠ Reward Points? How do I get a My WU℠ membership? View all questions →
General
Do I need to create a profile to send money? How do I send money? How can I add a new receiver? View all questions →