Frequently Asked Questions

General

Do I need to create a profile to send money?

Yes. You will need your full name and email address. 
You may also need additional information such as:
  • Mailing address
  • Security question and answer, and
  • Mobile number

How do I send money?

To get started:
  1. Choose Send money. 
  2. Choose a country to send money to. 
  3. Enter an amount. 
  4. Choose how your receiver will pick up the money. They can get cash directly in their bank account, or mobile wallet, if available. Or they can pick it up in person. 
  5. Choose how to pay. You can pay with a credit* or debit card, bank account, or bank transfer.
Your transfer fee** varies based on the options you choose. 
* If you’re using a credit card, a card issuer cash advance fee and associated interest charges may apply. You can avoid these fees by using a debit card.
** Western Union also makes money from currency exchange.  When choosing a money transmitter, carefully compare both transfer fees and exchange rates.  Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

How can I add a new receiver?

Once you have started a transfer: 
  1. Choose Add a new receiver, or Add new receiver from phone contacts. 
  2. Fill out the form and Save.