Frequently Asked Questions

You can check your My WU℠ points and rewards a few different ways.

1. Log on to your Western Union profile.

2. Click the Menu icon and select My WU Rewards from the dropdown.

3. Your My WU number and available points will be displayed.

Log on to your member site. Your My WU number and available points will be displayed.

1. Tap More

2. Tap My WU Rewards.

3. Log in to view your available points.

The available points appear on your receipt after every qualifying money transfer. 

You can redeem My WU® points in the following ways:

1. Log on to your Western Union profile.

2. Click the Menu icon and select My WU Rewards from the dropdown.

3. Your My WU number and available points will be displayed.

4. Choose Redeem rewards. Your reward options will display. 

5. Select your reward and choose Redeem.

1. Open the app. 

2. Log on.

3. Navigate to My WU Rewards.

4. Choose Redeem points.

5. Your rewards options will be displayed. Choose Redeem.

To redeem points over the phone, call Customer Care.

Ways to become a My WU℠ member are:

• When you send your first WU.com or Mobile app money transfer, you are automatically enrolled in My WU.

• Create a membership profile in WU.com.

• Register through the WU mobile app.

• Visit an Agent location.

• Create a membership profile in the My WU Reward’s website.

Yes. To learn more about My WU℠, visit our website or watch a video.

What are the benefits of My WU℠ membership?

• Enjoy fast and easy money transfers, often with no forms to fill out¹.

• SMS payout notification. Standard message and data rates may apply.

• Earn points when sending qualifying transfers that can be redeemed in exchange for transfer fee discounts².

• Exclusive promotions and offers

• A single, universal ID for every registered customer

For a quick video on the benefits of My WU℠ membership, click here.

1 Formless money transfers are not available for the direct-to-bank service and money transfers that exceed a certain dollar amount or sent from the US to Cuba.

2 Western Union also makes money from currency exchange.  When choosing a money transmitter, carefully compare both transfer fees and exchange rates.  Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Service fee reductions apply only to the Western Union® service fee for a single Western Union Money Transfer® or Quick Collect® transaction.  Excludes all other services, including without limitation, online bill payments, money transfers via social/chat applications or transfers that are set up through the Western Union app and paid for at participating agent locations. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU℠ transfer fee reductions.

1. On WU.com, log on to your Western Union profile.

2. Click the Menu icon and select My WU Rewards from the dropdown.

3. Under Redeem rewards, select the Let’s combine it.

4. Enter the additional My WU number and select Merge.