Frequently Asked Questions

FAQ / Identification process

Online identification process

Does Western Union need to confirm my identity?

If you plan to send money regularly using wu.com, we will need to verify your identity. After that is finished, your send limit will increase to 40,000 SEK.

If you send online only occasionally, you can send up to 9,000 SEK before we ask you to confirm your identity.

How long will it take to verify my identity?

There are two different ways to verify your identity. You can do it online with electronic verification or by mail.

If you choose electronic verification, you will be asked to enter your national ID number, banking ID, or other information needed to verify your identity online. Please have the information ready and follow the instructions on the screen.

If you choose to verify by mail, please make sure the address in your profile is correct. We will send you a letter with further instructions.

Electronic verification usually can be done immediately. In some cases, we may need more information and it could take longer. If you verify by mail, it will take several days.

After your identification is verified, you will receive an email from us.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care