Accessibility Statement

Western Union is committed to providing equal access to our services for all individuals, including persons with disabilities, in compliance with the European Accessibility Act (EAA) (Directive (EU) 2019/882) and WCAG 2.1 Level AA, with a roadmap toward WCAG 2.2 Level AA.

Our Commitment

We strive to ensure that our digital and retail services are accessible and inclusive to all consumers.

Digital Services:

Our website and mobile application are designed to enable customers across Europe to send money to bank accounts, mobile wallets, or cash pickup, with payment options including bank transfers, cards, and cash. Both platforms are developed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and are undergoing continuous improvements toward WCAG 2.2 Level AA compliance.

We ensure compatibility with widely used assistive technologies such as screen readers, voice input tools, and magnifiers, and provide keyboard navigation and sufficient color contrast for users with visual impairments.

Despite our efforts, some aspects of our digital services may not yet be fully accessible. We have identified opportunities for improvement and are actively addressing these as part of our ongoing accessibility roadmap. For customers who cannot access digital channels, alternative communication methods such as telephone support and live chat are available, and we are exploring additional options to further enhance accessibility.

Retail Services:

Western Union operates an extensive network of agent locations throughout Europe, enabling individuals to send and receive funds quickly and securely. At these locations, our agents can provide in-person assistance for completing transaction forms, understanding service terms, and accessing additional resources.

Alternative Formats

If you require any printed documents or communications in an alternative format such as large print or braille, please contact us via the Contact Us section of your local Western Union website: https://www.wu.com.

Customer Support

We offer:

Feedback

We welcome feedback on accessibility and encourage you to share suggestions or report barriers. Contact our customer service team via phone, live chat, or in person at any agent location.

Enforcement Procedure

If you are not satisfied with our response, you may contact the Swedish Post and Telecom Agency (PTS):

Website: https://www.pts.se
Phone: +46 (0)8-678 55 00
Email: pts@pts.se