Frequently Asked Questions

FAQ / My WU

My WU

How can I register to My WU loyalty program?

You can register for the My WU loyalty program in 2 ways:

  • By clicking the box “Enroll in My WU program” during your registration for online transfers on www.wu.com.
  • At cash counter while sending money from our Agent locations.
What are the benefits of the My WU loyalty program?

My WU members are eligible to earn My WU points, redeem points for discounts on transfer fees, and get offers exclusively for members.

How do I get My WU points?

Every 1 SAR transfer fee1 paid on a single qualifying transaction earns 1 My WU® point.

 

Accumulate your My WU points and start redeeming them to save against your next transaction transfer fee.

To redeem your points, kindly visit https://www.westernunion.com/mywu/sa/.

Points earning is effective from 2013 and all points earned are valid for 12 months from the start date of accumulation2.

I don’t remember my My WU number, where can I retrieve it?

You can find your My WU number:

  • Printed in the receipt of the transfer you registered to the program with.
  • In the last transfer receipt (assuming your profile was looked up).
  • By contacting Customer Care, or by logging in to wu.com.

It’s important for you to know your My WU number and keep it handy so that you can leverage the benefits of the program.

I’m trying to log in to My WU website to check my balance or redeem a reward and I’m getting ‘no matching records found’ error message. What can I do?

You should double check the data that you are using to log in (i.e. Last name + My WU number, or Last name + Email) and make sure they match the latest information that you have provided to Western Union. If you cannot validate or are unsure of the information provided to Western Union, you can call the support line to retrieve or update the relevant data points, including your My WU number, email address and phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

I have multiple My WU numbers and profiles, will the points balance and rewards redemption work?

Western Union has tried to merge matching or duplicate profiles and reconcile point balances, contacts, etc. This is a very complicated task and, in some cases, some profiles were kept separately. For a smooth experience, members are invited to merge their duplicate accounts (by calling the support line at 800-844-4067 (STC) or 800-8500-338 (Mobily/Zain) and update their main profile, for the balance and reward redemption features to work as expected.

I’m trying to log in to My WU website to check my balance or redeem a reward and I’m getting ‘multiple matches’ error message. What can I do?

In this case you are using a non-unique lookup criteria such as phone number (together with your last name) and chances are that you have unintentionally:

  • Registered more than once with the same phone.
  • Provided a wrong and/or dummy phone number.
  • Provided a phone number that was somebody else’s.

Best way to address these challenges is by contacting customer service to make sure your profile is reflecting the most current information, including last name, email address and mobile phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care

1 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any). How to redeem My WU points.

2 My WU Rewards Program & points expiry is subject to review or change from time to time. Terms and Conditions apply where applicable.