Frequently Asked Questions

Send money in person

 

Who uses Western Union money transfer services?

What are Western Union Agent locations?

Which transfer service is offered at Western Union agent locations?

How do I send money from an agent location?

What do I need to send money from an agent location?

What are acceptable documents for picking up money?

How much money can I send from an agent location?

How are money transfers paid out to receivers?

How can I find out if my money transfer has been paid?

How can I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

When are Western Union services available?

How do I find a Western Union agent location?

Are there any restrictions for sending money at an agent location in Poland?

Are there any restrictions for receiving money at an agent location in Poland?

Are there general restrictions?

 

Who uses Western Union money transfer services?

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travellers and business people who need to make fast, international remittances.

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What are Western Union agent locations?

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union.

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Which transfer service is offered at Western Union agent locations?

Western Union agent locations offer the ability to send money worldwide using cash.

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How do I send money from an agent location?

You'll need to complete a "To Send Money" form and pay the agent the amount you want to send, plus fees, in cash.

To pick up the money, the receiver will complete a "To Receive Money" form at any Western Union agent location and provide proper identification. The agent then pays the transfer amount to the receiver.

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What do I need to send money from an agent location?

Sending money with Western Union from an agent location doesn't require credit cards, debit cards, bank accounts or memberships. However, if you send more than 4.000 PLN at an agent location, you may need to show photographic ID. 

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What are acceptable documents for picking up money?

Depending on the country and the agent, where the receiver picks up the money, the acceptable IDs will vary. In general passports and national IDs are acceptable. A driver’s license might not be valid.

In some cases the receiver might also need to verify their current address, for example with a utility bill.

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How much money can I send from an agent location?

You can usually send any amount. However, for certain amounts and transfers, you may be subject to additional security and asked to provide additional information or documentation.

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How are money transfers paid out to receivers?

Generally, we will pay cash to your receiver. But, in some cases, payment may be made by cheque or a combination of cash and cheque.

Other restrictions may apply.

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How can I find out if my money transfer has been paid?

Any time after the money has been sent, you can check your transfer status online. All you need is the tracking number (MTCN), which is printed on your receipt, the receiver’s country and the amount (receive amount). 

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How can I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the tracking number (MTCN), which is printed on your receipt, the receiver’s country and the amount (receive amount). 

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How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form with the following information:

  • Name
  • Address
  • Amount expected
  • Sender's name
  • Sender's city and country

Acceptable ID documents are also required.

Some restrictions may apply.

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When are Western Union services available?

Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

Find a nearby agent location.

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How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory.

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Are there any restrictions for sending money at an agent location in Poland?

All Millennium Bank S.A., Towarzystwo Finansowe SKOK S.A., Accord Finance and Twister locations only send money transfers in PLN.

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Are there any restrictions for receiving money at an agent location in Poland?

  • For Towarzystwo Finansowe SKOK locations: Maximum principal payout amount is 10.000 PLN per person, per transfer, per day.
  • For locations offering US dollar payout: receivers should contact Customer Care.
  • For Mazowiecki Bank Ragionalny: they will pay on test question alone for amounts up to $500 US dollars or local equivalent per person, per transfer, per day.
  • For Millennium Bank S.A., Towarzystwo Finansowe SKOK S.A., Accord Finance and Twister locations: they only pay in PLN.
  • Receiver must be 18 years old to collect money.
  • Receiver must present the correct tracking number (MTCN).

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Are there general restrictions?

Beginning in November 2009, the Western Union system will automatically reject certain transactions. These transactions will be rejected at certain principal thresholds and according to other criteria, which we are not publishing so as not to compromise the integrity of the controls. Western Union will refund the money plus the fees back to the sender. The process can take from 24 to 48 hours before the sender will be contacted.

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