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We’re happy to answer any questions you may have

Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out-of-court solution to disputes related to online transfers. For more information go to:


In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (


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If you want to learn more about Western Union and get all the latest updates, make sure to check out the Western Union blog.