• Receiver
  • Payment
  • Review
  • Receipt

Contact information for Western Union

If there is something wrong with your transfer, you can:

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.



Contact us by phone

If you have questions about online transactions:

  • In the Netherlands, call 0800 022 8781 (available daily from 8 a.m. to 11 p.m.)
  • Outside the Netherlands, call +32-(0)2 639 7106.

English/Dutch/Spanish/French: Daily, 9:00am – 12:00am EET

Chinese: Daily, 8:00am-12am CST

Contact us by Mail

Western Union Processing Netherlands
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247

Western Union Payment Services 
Ireland Limited (Office Germany)
Solmsstr. 18 
60486 Frankfurt