Frequently Asked Questions

Send money online
Can I send money online in Nigeria? How do I complete my first money transfer in Nigeria? How to add receiver’s information to my profile? View all questions →
Send money to a bank account from Nigeria
Can I send money directly to a bank account? To which countries can I send money directly to my receiver’s bank account? How do I send money to a bank account from Nigeria? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents in Nigeria? How can I find a Western Union® agent location in Nigeria? View all questions →
Receive money
How can I collect the money? How are money transfers paid to receivers? How much does it cost to receive money? View all questions →
Registration
How do I register online on wu.com in Nigeria? Is there a charge to register on Western Union’s website? What do I need to register and send money online through Western Union? View all questions →
Consumer Protection
Introduction to consumer protection Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? View all questions →
My WU℠ loyalty program
What is the My WU℠ loyalty program? How can I register to My WU loyalty program? What are the benefits of My WU℠ loyalty program? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
How can I change or update my wu.com profile? What do I do if I want to change or update my password, contact information, security question and phone number? How many times can I register? View all questions →