Frequently Asked Questions
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Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.
You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.
You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form and include the following information:
- MTCN (Tracking Number)
- Expected Amount
- Receiver Name
- Receiver Address
- Sender's name
- Sender's city and country
Acceptable ID documents also are required. Some restrictions may apply.
When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.
Here are a few ways you can send money online using Western Union:
- Money in minutes:
If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.
We will need to verify your identity before you can send money online with us. After that is finished, you can send up to 1.000 CHF within a 3-day period.
Find a nearby agent location online or look for Western Union in your local telephone directory.