Frequently Asked Questions

Western Union, like all financial institutions, is required by law to verify its customers’ identities. This process helps us:

• Understand who is sending and receiving money.
• Ensure your transactions are secure.
• Prevent your funds from being used for illegal activities.

Once you’ve registered online, you’ll need to verify your identity before sending your first money transfer. You can do this digitally using your Aadhaar card number and completing the video KYC process.

To prepare for your video KYC, please ensure the following:

• Have your PAN card ready (ePAN and photocopies are not accepted).
• Do not display your Aadhaar card during the call.
• Have a black or blue pen and a blank sheet of paper available.
• Be ready to confirm your income range and occupation details.
• Be alone in a well-lit, quiet room with a stable internet connection.
• Stay within the video frame and do not allow anyone else to appear or assist you during the call.
• Ensure you are in India at the time of the video KYC call, as verification cannot be completed from outside India.

Note: You must be at least 18 years old to send or receive money with Western Union.

To verify your identity at a Yes Bank location, you’ll need to show a government-issued ID with your PAN card during your verification process.

Acceptable government-issued ID options include:

• Passport
• Voter ID card
• Driver’s license
• Aadhaar card

If you visit a nearby Yes Bank location to submit your documents, the verification process usually takes 5 working days. If you choose online verification, your identity will be verified within 48 hours.

You can verify your profile in person at any Yes Bank location across India.